Technical Consultant , EMEA market - Paris at Aircall

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SaaSIndustries

Requirements

Strong understanding of communication technologies and workflows
Experience with low-code platforms (e.g., Make.com) is highly desirable
Ability to build and maintain healthy service pipelines
Proactive and customer-centric approach
Excellent communication and interpersonal skills
Ability to understand and address customer needs effectively

Responsibilities

Work directly with EMEA customers to build strong business relationships
Address customer Aircall implementation, integration, and customisation needs
Deeply understand customer requirements, options, and pain points
Consult on advanced Aircall usage, front-end development, and complex client integration requirements
Map customer processes and tools to connect Aircall with existing workflows
Build, maintain, and optimize custom solutions within Aircall or using low-code platforms
Proactively identify opportunities to improve service effectiveness and speed
Manage a pipeline of technical opportunities
Provide accurate forecasting and drive activities to close business in collaboration with the sales team
Question assumptions and embrace a beginner’s mind

Skills

Make.com

Low-code Platforms

Front-end Development

API Integrations

Communication Technologies

Workflow Automation

Customer Integrations

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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