[Remote] Technical Application Specialist - US West Coast at Abbott

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Currently live in the West Coast of the US (CA, PNW, UT, etc.), preferably near a major airport
Ability to travel 90%, with 75%-90% overnight travel

Responsibilities

Provide support to customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training
Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone
Document information into the complaint handling system
Implement and maintain the effectiveness of the quality system
Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products
Conduct comprehensive customer entrance interview to understand the customer’s needs and manage their expectations within the defined service offerings
Plan the onsite integration process
Work with implementation project managers as technical lead to execute project plan across customer systems
Work with the customer to take ownership of the instrument and assist with meeting their regulatory and validation requirements
Provide appropriate training for the customer on the newly installed instrument
Manage the integration process to meet customer expectations and timeline
Conduct thorough exit interview to present integration results and secure customer buy-in
Lead critical account management situations as part of combined sales/service/support effort
Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency
Provide technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware, software, and reagent issues
Investigate problems

Skills

Key technologies and capabilities for this role

DiagnosticsMedical DevicesHealthcare TechnologyLaboratory InformaticsTechnical Support

Questions & Answers

Common questions about this position

Is this a remote position, and what are the location requirements?

This is a remote field-based role, but qualified candidates must currently live in the West Coast of the US (CA, PNW, UT, etc.), preferably near a major airport.

How much travel is required for this role?

The role requires 90% travel, with 75%-90% being overnight travel.

What benefits does Abbott offer?

Benefits include free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.

What is the salary range for this position?

This information is not specified in the job description.

What experience or skills are needed for the Technical Application Specialist role?

The role requires expertise in supporting high complexity diagnostic instruments, leading multi-site integrations, onsite training, troubleshooting instrument and reagent issues, and managing customer needs through entrance interviews.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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