Technical Account Manager - Tech Touch (Remote, BRA) at Crowdstrike

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Bachelor’s Degree or equivalent experience
Experience working with Windows Operating Systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Professional fluency with the English language
Proven problem-solving skills
Collaborative attitude
Commitment to customer success
Motivated self-starter
Committed to ongoing self-education
Strong customer service skills
Excellent technical problem-solving skills

Responsibilities

Serve as a technical contact and augment our customer support teams
Participate with onboarding process
Perform quarterly health checks and business reviews
Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests
Escalate customer issues to management when appropriate
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
Leverage knowledge content and systems to obtain product expertise
Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Drive support cases to ensure issues are being resolved in a timely manner

Skills

Technical Account Management

Customer Support

Onboarding

Quarterly Health Checks

Business Reviews

On-call Rotation

Issue Escalation

Technical Problem-Solving

Product Expertise

Renewal Management

Upsell

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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