[Remote] Technical Account Manager (TAM) - New York at TetraScience

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Biotechnology, Life SciencesIndustries

Requirements

Deep understanding of customer scientific data and AI architecture & goals
Product Knowledge: Develop a deep understanding of the company's product or service offerings
Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements
Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
Working with science and technology Partners such as Databricks and Google
Commercial Acumen: Support growth through hands-on sessions and enablement presentations

Responsibilities

Primary technical point of contact across strategic accounts
Lifecycle engagement & adoption acceleration from presales to delivery
Technical health & risk management
Strategic planning and stakeholder management across sales, product management, and engineering teams
Sales enablement & growth support
Deep and wide technical and science senior relationships
Provide proactive, prescriptive technical guidance
Act as a trusted advisor aligned to customer outcomes
Drive adoption & success plan execution
Conduct regular technical reviews
Identify risks & recommend optimizations
Lead technical strategy for expansions
Support POCs & co-innovation
Manage resolution for escalated issues
Accelerate time to value
Improve stability & uptime
Strategic roadmap alignment
Prioritized support & faster resolutions
Higher ROI through continuous optimization
Solution Mapping: Map business requirements to technical solutions
ROI Calculation: Determine potential return on investment for proposed solutions
Demo Development: Design and showcase tailored demonstrations to prospects
Proposal Writing: Contribute to RFPs/RFIs with detailed technical specification

Skills

Key technologies and capabilities for this role

Technical Account ManagementSolution ArchitectureCustomer SuccessData ManagementAIScientific DataPharmaBiotechR&D ITProject Delivery

Questions & Answers

Common questions about this position

Is this Technical Account Manager position remote?

Yes, the position is remote.

What are the key responsibilities of the Technical Account Manager?

Key responsibilities include serving as the primary technical point of contact across strategic accounts, lifecycle engagement and adoption acceleration from presales to delivery, technical health and risk management, strategic planning and stakeholder management, sales enablement and growth support.

What is the company culture like at TetraScience?

TetraScience emphasizes alignment with their values and ethos as outlined in 'The Tetra Way' letter by the co-founder and CEO, which candidates must review and embody if joining the team.

What skills or experience make a strong candidate for this TAM role?

Strong candidates should have expertise in providing strategic technical partnerships, understanding scientific data and AI architecture, lifecycle engagement, risk management, and building deep technical relationships with scientists and R&D IT analysts in pharmaceutical and biotech.

What is the salary or compensation for this position?

This information is not specified in the job description.

TetraScience

Cloud platform for scientific data management

About TetraScience

TetraScience offers a cloud-based platform called the Scientific Data Cloud, which helps biopharmaceutical companies manage and harmonize their scientific data for research and development, quality assurance, and manufacturing. The platform connects various lab instruments and software, streamlining data management and significantly reducing task completion time. TetraScience's vendor-neutral and open design allows it to work with any lab equipment, making it a flexible solution in the life sciences sector. The company's goal is to enhance scientific outcomes by preparing data for artificial intelligence and machine learning applications.

Boston, MassachusettsHeadquarters

2019Year Founded

$113.8MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Biotechnology, HealthcareIndustries

51-200Employees

Benefits

Unlimited PTO

100% company paid health, dental, & vision

Company paid life insurance

401k savings

Company paid disability insurance

Equity program

Flexible work arrangements

Risks

Rapid AI development may outpace TetraScience's integration capabilities, risking obsolescence.

Dependency on partners like Google Cloud and NVIDIA could pose risks if disrupted.

International expansion may expose TetraScience to regulatory and compliance challenges.

Differentiation

TetraScience offers a vendor-neutral, open, cloud-native platform for scientific data management.

The platform integrates with any lab equipment or software, enhancing flexibility and adaptability.

TetraScience's Scientific Data Cloud centralizes and harmonizes data, preparing it for AI/ML applications.

Upsides

Partnerships with NVIDIA and Google Cloud enhance AI-native scientific datasets and capabilities.

Collaboration with Databricks accelerates the Scientific AI revolution in life sciences.

Bayer AG partnership maximizes scientific data value, driving innovation in biopharma.

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