Technical Account Manager/ Resident Engineer (Technical - Linux Only) - India at Zimperium

Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Mobile Security, Enterprise SoftwareIndustries

Requirements

B.S. in Computer Science or an equivalent engineering degree
10+ years of experience working with Enterprise software solutions, startup experience desirable
5+ yrs of Linux Scripting Experience
Database/SQL skills are a must
Experience in programming languages like Python and Java
3-5 years of Helm deployments with good expertise of the technology
Experience with AWS tooling
5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
Self-motivated, strong problem-solving skills with good business acumen
Domain expertise in Mobility & Security is highly desirable
Ability to travel

Responsibilities

Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Skills

Key technologies and capabilities for this role

LinuxAccount ManagementCustomer SuccessProduct AdoptionRisk ManagementEscalationsMachine LearningMobile SecurityTechnical ArchitectureBusiness Value Demonstration

Questions & Answers

Common questions about this position

What technical skills are required for this role?

Candidates need a B.S. in Computer Science or equivalent, 10+ years with enterprise software solutions, 5+ years of Linux scripting, database/SQL skills, experience in Python and Java, and 3-5 years of Helm deployments.

Is this a remote position or does it require onsite work?

The role requires working primarily onsite at the client's location in India.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities of this role?

Responsibilities include account management for renewals and expansions, driving product adoption and business value, demonstrating product expertise, ensuring customer satisfaction, managing risks and escalations, customer advocacy, and onboarding assistance.

What experience makes a strong candidate for this position?

A strong candidate has 10+ years in enterprise software (startup experience desirable), 5+ years Linux scripting, Python/Java programming, SQL skills, 3-5 years Helm deployments, and a technical degree, combined with customer management skills.

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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