Technical Account Manager - Plex at Rockwell Automation

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial AutomationIndustries

Requirements

Bachelor's Degree in Computer Science, Engineering, or related field
Legal authorization to work in the U.S. (no sponsorship for employment visas)
The ability to travel 10% of the time

Responsibilities

Provide a single contact for customer engagement and escalation with Support Services on a long-term (years) basis for accounts with high complexity
Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap
Ensure customer satisfaction by coordinating resources in Support Services, Development, Customer Success, Professional Services, Product Management, and Sales to rapidly address action plans for assigned accounts
Identify renewal risk for premium services and communicate within the account team and to the CSS chain; report Support Services value delivered and bring management visibility to customer experience
Develop and maintain a prioritized "Issue List" and "Action Plan" to resolve escalated issues
Hold regular (bi-weekly/monthly/quarterly) scheduled calls with assigned customer accounts to provide guidance and advice on forward-looking plans, and understand and provide status of current technical issues
Educate and promote best practices for using RA/Plex Support Services based on assigned customer's unique experiences and challenges
Maintain awareness of the customer's unique implementations and project milestones and provide that knowledge to other resources throughout RA/Plex
Report to senior management in Support Services to provide insight into the current state of the customer relationship with assigned accounts
Follow escalation process where needed to drive the resolution of critical issues

Skills

Plex

Technical Support

Customer Relationship Management

Issue Resolution

Business Reviews

Project Support

Customer Advocacy

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free