Technical Account Manager -MGX and HGX at NVIDIA

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

High Performance Computing, Artificial Intelligence, Networking, Data CentersIndustries

Requirements

8+ years in providing in-depth customer support and debugging for hardware and software products
Bachelor's degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by customers, under all circumstances
Superb communication and presentation/oral skills
Strong organizational skills and able to prioritize / multi-task easily with limited supervision

Responsibilities

Work on-site with NVIDIA Enterprise customers in the Seattle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing products with a focus on Infiniband, next-generation AI, and HPC server technologies
Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph
Bring independent analysis, communication, and problem-solving skills to improve customers' experiences
Author and incorporate technical solutions into the knowledge base
Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements

Skills

Key technologies and capabilities for this role

HPCInfiniBandGPUsAI acceleratorshigh-speed interconnectsML frameworksSparkKubernetesCephdebuggingcustomer support

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role requires working on-site with NVIDIA Enterprise customers in the Seattle area to resolve technical issues.

What are the key required skills for this Technical Account Manager position?

Candidates need 8+ years in customer support and debugging for hardware/software, a Bachelor's in Computer Science or related field, profound Linux and Networking knowledge (LFCS/RHCSA), expertise in data center virtualization (VMware, Docker, Kubernetes), and exceptional interpersonal, communication, and organizational skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team structure look like for this position?

You will be a member of the TAM team, serving as the main point of contact for customers and interacting regularly with Engineering, Marketing, and Support teams.

What experience will help me stand out as a candidate?

Experience solving problems in large-scale HPC network environments with BGP, OSPF, VXLAN, EVPN, RoCE and QoS, effective troubleshooting methodology, and prior work as a developer or support escalation team member for large enterprise customers in AI and data analytics will make you stand out.

NVIDIA

Designs GPUs and AI computing solutions

About NVIDIA

NVIDIA designs and manufactures graphics processing units (GPUs) and system on a chip units (SoCs) for various markets, including gaming, professional visualization, data centers, and automotive. Their products include GPUs tailored for gaming and professional use, as well as platforms for artificial intelligence (AI) and high-performance computing (HPC) that cater to developers, data scientists, and IT administrators. NVIDIA generates revenue through the sale of hardware, software solutions, and cloud-based services, such as NVIDIA CloudXR and NGC, which enhance experiences in AI, machine learning, and computer vision. What sets NVIDIA apart from competitors is its strong focus on research and development, allowing it to maintain a leadership position in a competitive market. The company's goal is to drive innovation and provide advanced solutions that meet the needs of a diverse clientele, including gamers, researchers, and enterprises.

Santa Clara, CaliforniaHeadquarters

1993Year Founded

$19.5MTotal Funding

IPOCompany Stage

Automotive & Transportation, Enterprise Software, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from AI startups like xAI could challenge NVIDIA's market position.

Serve Robotics' expansion may divert resources from NVIDIA's core GPU and AI businesses.

Integration of VinBrain may pose challenges and distract from NVIDIA's primary operations.

Differentiation

NVIDIA leads in AI and HPC solutions with cutting-edge GPU technology.

The company excels in diverse markets, including gaming, data centers, and autonomous vehicles.

NVIDIA's cloud services, like CloudXR, offer scalable solutions for AI and machine learning.

Upsides

Acquisition of VinBrain enhances NVIDIA's AI capabilities in the healthcare sector.

Investment in Nebius Group boosts NVIDIA's AI infrastructure and cloud platform offerings.

Serve Robotics' expansion, backed by NVIDIA, highlights growth in autonomous delivery services.

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