Technical Account Manager - Japan at Pendo

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

Be able to learn new technologies quickly, utilizing a core foundation of software knowledge and frontend experience
2+ years of HTML, CSS, and JavaScript experience
Basic scripting experience in any language of choice
Fluent Japanese Speaking, Advanced English language skills both written and verbal
Preferred Qualifications
Prior experience in Professional Services
Computer Science degree or equivalent experience
Technology Integration Engineering and/or Consulting experience
Soft skills including management of customer expectations (ideally prior experience in Technical Support, Customer Success)
Ability to work cross-functionally with teams across a SaaS organization

Responsibilities

Navigate conversations with customers, consulting and delivering to their needs
Create custom frontend solutions with strong technical acumen
Navigate competing priorities across multiple customers
Learn new technologies quickly, utilizing a core foundation of software knowledge and frontend experience
Deliver projects on time and communicate about project statuses effectively to customers and internal stakeholders
Be flexible for technical fields including SE and Technical Support Engineer roles in the startup environment

Skills

Key technologies and capabilities for this role

HTMLCSSJavaScriptFrontend DevelopmentScriptingTechnical IntegrationProfessional ServicesCustomer ConsultingProject Management

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid position requiring 3 days per week from the Tokyo office.

What are the minimum technical qualifications for this role?

Minimum qualifications include 2+ years of HTML, CSS, and JavaScript experience, basic scripting in any language, and a core foundation of software knowledge with frontend experience.

What language skills are required?

Fluent Japanese speaking and advanced English language skills both written and verbal are required.

What is the company culture like at Pendo?

Pendo's culture is passionate, dynamic, and fun, with diverse teams where everyone brings their whole self, as part of a fast-growing startup.

What makes a strong candidate for this Technical Account Manager role?

Strong candidates have prior experience in Professional Services, Technology Integration Engineering or Consulting, soft skills for managing customer expectations, and the ability to work cross-functionally.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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