Technical Account Manager II- (Process Mining) at UiPath

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AutomationIndustries

Requirements

Previous working experience with Process Mining and Task Mining tools from UiPath
Knowledge of Celonis or other process mining products is a plus
Experience with client IT and Data teams to define the optimal Event Log extraction and ETL (Extract, Transform, Load) strategy from source systems (e.g., SAP, Oracle, ERP, CRM), ensuring data quality and availability
Guide the technical implementation, configuration, and integration of the Process Mining platform into the client's complex IT landscape
Solid understanding of Business Process Management (BPM) principles, process improvement methodologies (Lean Six Sigma, Agile), and common business processes (Order-to-Cash, Procure-to-Pay, etc.)
Good technical familiarity with event log structures from major enterprise applications (e.g., SAP, Oracle, Salesforce, ServiceNow) is highly desirable
10 years of industry experience with hands-on experience on programming e.g., .NET C#, C++, VB, Java or PowerShell etc
Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues
Willing to travel as and when needed
Nice to Have: Working knowledge or exposure to UiPath product
Nice to Have: UiPath Certified Pro

Responsibilities

Be an extended part of client’s technical team ensuring automation program is running effectively
Provide support for automation process discovery initiatives, working closely with the customers to address technical requirements
Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
Assist customers in establishing best practices for Automation CoE focusing on Implementation, Governance, Support and Monitoring
Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
Help customer to identify and develop new use cases for UiPath that drive adoption and align to customer’s business needs and strategic goals
Provide technical guidance to customers to support pre-sales and post-sales processes
Coach customers to be product experts and train their teams on UiPath best practices
Provide product engineering team with customers’ feedback and contribute to identification and creation of new features or products
Perform initial or secondary investigations and respond to online and phone support requests
Conduct periodic reviews with customers (e.g. Health checks)
Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Partner closely with cross-functional teams within UiPath to translate business needs into new solutions for customers

Skills

UiPath

RPA

Process Mining

Code Review

Infrastructure Installation

Upgrade Planning

Automation CoE

Governance

Monitoring

Scaling

Use Case Development

Technical Advisory

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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