Technical Account Manager(Remote, US)
Level AISalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree in a related technical field, along with a minimum of 5 years of experience in a technical account management or customer success role, and a strong understanding of SaaS platforms and technical environments. Experience with conversational AI and customer engagement platforms is highly desirable.
Responsibilities
The Technical Account Manager will proactively drive day-two technical operational success for assigned brands, build strong relationships with key customer stakeholders, maintain detailed records of customer environments and technical roadmaps, communicate operational changes and bug fixes, guide cross-functional teams in resolving customer issues, oversee support and product deliverables aligned with SLAs, facilitate technical alignment with LivePerson’s product roadmap, conduct operational and business reviews, participate in internal account meetings, develop wellness and event readiness plans, drive completeness of alarm monitoring, and provide timely support for special events and crisis management.
Skills
Customer Relationship Management
Technical Troubleshooting
Operational Success
Support Coordination
Crisis Management
Health Checks
Dashboard Monitoring
Cross-functional Collaboration
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees