Hightouch

Technical Account Manager - EMEA

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Data Management, Customer Data PlatformIndustries

Requirements

Candidates should possess 5-10 years of experience in a client-facing or technology-focused role, combining business experience with technical acumen. They must demonstrate experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy, along with proven ability to quickly learn new technologies and understand complex systems such as APIs, databases, and reporting tools.

Responsibilities

As a Technical Solutions Account Manager, the primary responsibilities include overseeing the entire customer journey from kick-off to onboarding and continued customer success, acting as a bridge between Hightouch and large Fortune 5000 customers. This involves understanding customer requirements at a deep level, delivering timely and organized onboarding, ensuring customers realize the full value of the Hightouch platform, providing proactive technical guidance, collaborating with various teams to address technical escalations, and contributing to platform innovation by surfacing use cases and problems to Engineering.

Skills

Customer Success

Product Expertise

Communication

Growth Mindset

Persistence

Data Platform Knowledge

AI and Data Activation

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

Key Metrics

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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