Technical Account Manager at Everbridge

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Business Continuity, Emergency ManagementIndustries

Requirements

Experienced in technical account management or similar role supporting large clients with critical life safety, security, or business continuity use cases
Highly qualified technical professional with expertise in emergency management, security technology, system design, and configuration
Excellent communication, technical, and project management skills
Ability to work in a large team environment with clients, account managers, technical support, customer success, and product development teams
Extremely energetic, motivated, and able to thrive in a fast-paced environment with unwavering customer-first focus
Willingness to travel to customer locations as needed

Responsibilities

Provide oversight and management for deployment planning, solution innovation and adoption, and technical issue resolution to ensure positive customer experiences
Establish formal governance models with clients, conduct periodic stakeholder meetings and quarterly business reviews, maintain records of discussions and action items, and provide monthly account reporting using tools like Excel, Asana, and Salesforce
Develop continuous product education and awareness programs and deliver training sessions as required
Set and track customer satisfaction KPIs, develop and manage action plans to improve metrics, and maintain detailed project plans
Troubleshoot customer concerns, document and escalate critical issues expeditiously with team leadership
Provide Critical Event Management support through reports, tabletop exercises, drills, and industry best practices
Act as customer advocate within Everbridge, reporting feedback to Account Management, Product Management, and Engineering
Produce integration requirements specifications in the form of interface control documents (ICD) based on customer interactions, RFIs, RFPs, and other technical documentation
Provide feedback to internal teams on project status, innovations, use case solutions, and updates

Skills

Project Management

Excel

Asana

Salesforce

System Design

Technical Configuration

Training Delivery

Stakeholder Management

Business Reviews

Customer Success

Emergency Management

Security Technology

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

PTO/Vacation Policy

Paid Holidays

Maternity / Paternity Leave

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

Free Food

Work From Home Policy

Company Social Outings

Unique Office Space

Risks

Thoma Bravo's acquisition may disrupt Everbridge's operations and client relationships.

Integration of Infinite Blue's solutions may face challenges affecting service delivery.

Delisting from Nasdaq could impact Everbridge's visibility and investor relations.

Differentiation

Everbridge offers a comprehensive suite of critical event management solutions.

The platform supports over 100 communication devices across 200 countries and territories.

Everbridge serves major clients, including top U.S. cities and global automakers.

Upsides

Thoma Bravo's acquisition may enhance Everbridge's market presence and product offerings.

Everbridge 360(TM) Alert Management improves remote management of critical events.

Growing demand for cybersecurity boosts Everbridge's business continuity solutions.

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