Customer Success Manager, Energy and Emerging
DroneDeploySalary not specified
- Full Time
- Senior (5 to 8 years)
$125,000 – $125,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Public Safety, BiotechnologyIndustries
Requirements
Candidates should possess proven experience in customer-facing roles, particularly in customer success, account management, or technical support, ensuring client satisfaction and long-term success. Strong technical knowledge of hardware and software systems, including troubleshooting and deployment, is required, with experience in drones, docking stations, radar, and related technologies being a plus. Familiarity with the government IT sector is preferred. Candidates must be based in EST or CST time zones.
Responsibilities
As a Technical Account Manager, you will act as the primary point of contact for customers, guiding them through onboarding, deployment, and ongoing support. You will manage customer relationships, troubleshoot issues across hardware and software systems, and collaborate closely with deployment engineers, project managers, and technical teams to deliver a seamless customer experience. This role involves proactively addressing customer concerns, providing timely solutions, and ensuring their needs are met effectively, as well as liaising with engineering and product teams to resolve complex technical challenges and maintain clear communication with the customer. You will also manage escalations, working with engineering teams to resolve high-priority issues in a 24/7 public safety environment, and collaborate with internal teams to ensure customer satisfaction.
Skills
Customer Onboarding
Deployment
Technical Support
Account Management
Public Safety Technology
Drones
First Responder Systems
Flock Safety
License plate reader cameras for crime prevention
About Flock Safety
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.
Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees