[Remote] Technical Account Manager at Docebo

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

Passionate about helping customers connect their goals and challenges with LMS solutions
Deep product expertise in Docebo's learning platform
Ability to understand customer needs, workflows, use cases, business initiatives, goals, eLearning objectives, teams, and architecture
Skills in acting as a technical liaison between customer executives, business, and technical stakeholders and Docebo
Capability to convert customer needs and long-term strategy into tangible initiatives leveraging Docebo solutions

Responsibilities

Translate customer business goals into long-term technical strategies that leverage Docebo’s capabilities
Take full responsibility for the Docebo-customer relationship from a technical and product perspective, partnering with the Account Team
Actively participate in strategic customer initiatives, contribute to customer growth, and ensure obstacles to success are overcome
Understand and embody customer goals, eLearning objectives, teams, and architecture
Create and deliver presentations regarding Docebo’s performance to contractual SLAs to customer senior and/or executive management; report concerns and pain points to Docebo leadership in partnership with the Account Team
Guide customers through platform innovations aligned with future trends
Act as a trusted advisor analyzing possibilities for operational efficiencies, platform reliability, and impacts from new product releases
Continuously monitor and assess technical health across key areas (API usage, integrations, custom modules, login/session trends)
Identify and mitigate technical risks before they impact business value or platform stability
Identify risks early to identify solutions, mitigate impact, and improve ongoing customer satisfaction
Collaborate with the Premium Advisor to analyze support case patterns and recommend systemic improvements that reduce case volume and improve long-term platform health
Support the preparation and execution of small pilot projects (proof of concept) to test new scenarios

Skills

Key technologies and capabilities for this role

LMSCustomer SuccessTechnical SupportStakeholder ManagementProduct ExpertiseSaaSAICustomer Relationship ManagementStrategic Guidance

Questions & Answers

Common questions about this position

What is the employment type for this Technical Account Manager role?

This is a full-time position.

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Technical Account Manager position?

Key skills include deep product expertise in Docebo's LMS solutions, ability to translate customer business goals into technical strategies, strategic guidance, technical support, and acting as a liaison between stakeholders.

What is the company culture like at Docebo?

Docebo emphasizes the 'Docebo Heart' with values like trusting each other, assuming positive intent, and making space for differences; they challenge the status quo and focus on AI for real impact with a global team of 900+ Docebians.

What makes a strong candidate for the Technical Account Manager role?

A strong candidate is passionate about helping customers succeed with Docebo's LMS, has deep product expertise, excels at building relationships, translating business goals into technical strategies, and partnering as an extension of the customer's team.

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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