Technical Account Manager (DACH) m/f/d

Germany

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Solutions, Marketing Technology, SaaSIndustries

Requirements

Candidates must have experience with data products, particularly data validation and analytics, and prior experience with JS and SDK implementation and debugging, as well as RESTful APIs. Familiarity with command line, scripting syntax, SQL, data warehousing tools like BigQuery and GCP cloud, and web/mobile applications is required. Exposure to single sign-on (SSO) integration and experience with large-scale project management and delivery are also necessary. Excellent interpersonal, communication, and client management skills are essential, along with fluent German and English language proficiency.

Responsibilities

The Technical Account Manager is responsible for the implementation of the Zeotap customer data platform (CDP), ensuring quick, high-quality, and comprehensive execution from setup to ongoing adoption. This includes working closely with internal teams and customers to manage technical requirements, architect solutions, and integrate with existing systems. Responsibilities also involve troubleshooting implementation issues, educating customers on best practices, establishing repeatable playbooks for CDP integration, analyzing customer support needs for automation, and reviewing technical documentation. The role requires adherence to company policies and providing customer feedback to product teams for feature enhancements.

Skills

Customer Data Platform (CDP)

SaaS

Google Cloud

Data Privacy

Data Compliance

Integration

Technical Account Management

Customer Onboarding

Product Adoption

Client Requirements

Roadmap Development

Zeotap

Customer intelligence platform for data enrichment

About Zeotap

Zeotap provides a platform that enables businesses to understand and engage with their customers more effectively through customer intelligence. The main feature of Zeotap's platform is identity resolution, which combines data from various sources to create a single, comprehensive view of each customer. This allows businesses to gain deeper insights and develop personalized marketing strategies. Zeotap integrates high-quality data to support analytics and marketing campaigns, helping clients improve their return on investment by reaching customers through multiple channels, such as email and social media. Unlike many competitors, Zeotap emphasizes privacy and security in its data handling, ensuring compliance with regulations. The company's goal is to reduce customer attrition and drive revenue growth for its clients by providing valuable data and analytics tools on a subscription basis.

Berlin, GermanyHeadquarters

2014Year Founded

$114.2MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

51-200Employees