Technical Account Manager at Cloudflare

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Cloud ComputingIndustries

Requirements

5+ years of experience in Customer Success, supporting SaaS enterprise customers
Strong technical skills (databases, networking, APIs)
Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus
Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams
Proven track record in driving customer adoption, retention, and expansion
Strong problem-solving and analytical skills with a customer-centric, data-informed mindset
Ability to manage multiple priorities in a fast-paced, dynamic environment
Bachelor’s degree in Business or equivalent practical experience

Responsibilities

Develop, grow, and manage strategic customer accounts
Identify and solve product adoption issues for customers
Meet and exceed customer retention and growth goals
Oversee the expansion strategy for each of your customers and drive growth
Create customer playbooks together with Senior Leadership and the CS teams
Capture customer feedback and communicate to internal teams
Provide expertise and training to customers
Improve internal processes to drive team efficiency and improve customer experience
Track and analyze data pertaining to customer account health
Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion

Skills

Customer Success

SaaS

Databases

Networking

APIs

AWS

Azure

GCP

VMWare

Data Analytics

Customer Retention

Account Management

Cloudflare

Provides CDN, security, and serverless solutions

About Cloudflare

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$339.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Risks

Emerging CDN providers offering lower-cost services threaten Cloudflare's market share.

Rapid evolution of cyber threats requires continuous innovation in Cloudflare's security measures.

Potential regulatory changes in data privacy laws could impact Cloudflare's operations.

Differentiation

Cloudflare offers a freemium model, attracting a large user base with free services.

Their Cloudflare Workers platform supports serverless computing, simplifying development processes.

Cloudflare's CDN accelerates web content delivery globally, enhancing website performance.

Upsides

Cloudflare's recognition as a Fortune Future 50 company boosts its market credibility.

Partnerships in Africa and Mexico expand Cloudflare's global reach and service offerings.

Growing demand for edge computing aligns with Cloudflare's existing infrastructure capabilities.

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