Technical Account Manager at Mattermost

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Intelligence, Security, Public Sector, Critical InfrastructureIndustries

Requirements

5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or equivalent technical enablement role
Deep technical knowledge in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
Hands-on scripting or development experience (Python, Go, Node.js, or similar)
Strong understanding of cybersecurity principles and secure system design
Familiarity with DevSecOps methodologies and tools (GitHub, Jenkins, Jira, Terraform, etc.)
Proven ability to manage large enterprise accounts, aligning technical delivery with business and security objectives

Responsibilities

Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers
Design, validate, and implement secure, scalable architectures for Mattermost across hybrid and air-gapped environments
Ensure compliance alignment with relevant frameworks (e.g., FedRAMP, ITSG-33, NIST 800-53, ISO 27001)
Guide customers in integrating Mattermost with authentication, identity management (SSO/SAML/OAuth), DevOps pipelines, and monitoring systems
Provide proactive technical guidance to prevent issues, minimize risk, and ensure operational excellence
Serve as the primary technical point of contact for assigned accounts
Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs
Capture and share reusable assets (scripts, playbooks, documentation) to accelerate secure deployments and promote scalability
Participate in internal reviews to enhance onboarding methodologies and contribute to continuous improvement initiatives
Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context
Build trusted, long-term relationships that support adoption, expansion, and advocacy for Mattermost
Maintain clear, detailed records of deployment decisions, architectural designs, and customer feedback

Skills

Mattermost

Infrastructure

Cybersecurity

DevSecOps

FedRAMP

ITSG-33

NIAP

Hybrid Environments

Air-Gapped Environments

Technical Onboarding

Secure Architectures

Compliance

Project Leadership

Mattermost

Secure collaboration platform for technical teams

About Mattermost

Mattermost provides a secure collaboration hub specifically designed for technical teams. Its platform allows users to communicate in real-time, share files and code snippets, and automate workflows, all while maintaining a high level of security and control over data. Users can customize the platform to fit their needs and deploy it in various environments. Mattermost integrates with essential tools like GitHub and GitLab, enabling teams to streamline their workflows within a single interface. Unlike many competitors, Mattermost offers both premium features, such as advanced compliance and admin controls, and an open-source version, allowing for greater flexibility and customization. The company's goal is to enhance productivity and security for teams working in complex operational settings.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events

Risks

Emerging open-source platforms may offer similar features at lower costs.

AI-driven tools could outpace Mattermost's current feature set.

Security vulnerabilities in open-source platforms may increase scrutiny on Mattermost.

Differentiation

Mattermost offers a secure, open-source platform for technical team collaboration.

The platform supports real-time communication and workflow automation for agile development.

Mattermost provides flexible integrations with tools like GitHub and ServiceNow.

Upsides

Rising demand for remote collaboration tools boosts Mattermost's market potential.

Emphasis on cybersecurity increases the appeal of Mattermost's secure platform.

Growth in open-source software market expands Mattermost's community and contributor base.

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