Tech Support Coordinator (Hybrid) at KnowBe4

Clearwater, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of phone customer service experience preferred
Strong verbal and written communications
Excellent time management and organization skills
Strong customer service skills
Located in greater Tampa Bay area

Responsibilities

Field all incoming calls
Assign support tickets
Determine how to appropriately route unassigned tickets in line with departmental processes
Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Skills

Gmail

Google Docs

MS Office

Microsoft Word

Help Desk Systems

KnowBe4

Security awareness training and phishing simulations

About KnowBe4

KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The service includes a variety of training modules and phishing simulations that are accessible through a subscription model. A dedicated Customer Success team supports clients during the onboarding process, ensuring a smooth transition without requiring extra consulting time. The main goal of KnowBe4 is to enhance the security posture of businesses by educating employees about potential cyber threats.

Clearwater, FloridaHeadquarters

2010Year Founded

$390.1MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program

Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly

Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave

Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year

Remote Work Options

Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group

On-site Life Coach

Risks

Emerging cybersecurity firms with similar AI-driven solutions may erode KnowBe4's market share.

Rapid evolution of AI-generated phishing attacks may outpace KnowBe4's defense capabilities.

Economic downturns could challenge subscription-based revenue models due to budget cuts.

Differentiation

KnowBe4 offers the world's largest security awareness training and simulated phishing platform.

The platform is user-friendly, intuitive, and scalable for busy IT professionals.

KnowBe4's rapid deployment is often twice as fast as competitors' solutions.

Upsides

Increased demand for cybersecurity training due to remote and hybrid work environments.

Growing interest in gamified learning enhances engagement in security awareness programs.

AI integration in cybersecurity tools predicts and prevents phishing attacks effectively.

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