Tech Customer Spt Coordinator I at Remitly

Manila, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree or completed at least 2 years of college (no back subjects/incomplete units)
Call center experience preferred but not required
Detail oriented and able to multi-task (communicating with the customer while documenting the interaction)
Knowledge and proficiency in Microsoft Office applications, with excellent keyboard skills
Excellent verbal and written communication skills
Ability to research and obtain necessary information using provided resources
Ability to ask all relevant questions
Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
Energetic, positive thinking, and self-motivated
Willing to be cross-skilled/upskilled if needed
No reliability/attendance issues
Hardware/software installation skills
Hardware/software troubleshooting skills
Basic understanding of software monitoring tools
Understanding of backup procedures
Good problem-solving skills
Good organizational skills
Ability to travel less than 25%

Responsibilities

Participate in the resolution of end user’s desktop computer issues including hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware
Provide support and technical setup at some trade shows which includes periodic travel
Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc
All other duties as assigned

Skills

Hardware Installation

Software Installation

Hardware Troubleshooting

Software Troubleshooting

Microsoft Office

Backup Procedures

Monitoring Tools

Printer Troubleshooting

Network Troubleshooting

Problem Solving

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free