Teamleiter Kasse (all genders) Hamburg at Zalando

Hamburg, Hamburg, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Mehrjährige Berufserfahrung in der fachlichen und disziplinarischen Führung von Mitarbeiter*innen
Abgeschlossene kaufmännische Ausbildung und relevante Berufserfahrung im Einzelhandel oder in einem serviceorientierten Bereich
Eigenverantwortung, Flexibilität, Durchsetzungsvermögen und ein freundliches, serviceorientiertes Auftreten
Ausgeprägte Kenntnisse in MS Office, insbesondere in Excel, sowie in gängigen Kassensystemen

Responsibilities

Verantwortung für den Kassenbereich und dessen Organisation gemeinsam mit einem bis zu 15-köpfigen Team
Verantwortung für alle Kassenprozesse und Ansprechpartner bei technischen Schwierigkeiten
Beitrag zum wirtschaftlichen Erfolg und der kontinuierlichen Weiterentwicklung des Stores als Teil des Store Management Teams
Kassentätigkeit, Bearbeitung von Reklamationen und Durchführung von Umtauschen
Abdeckung aller administrativen Themen rund um die Kasse
Gestaltung einer einwandfreien Shopping-Atmosphäre mit dem Team und Bindung von Kunden durch die Zalando Outlet Card
Transparente, authentische und mitarbeiterorientierte Führung nach Zalando-Werten
Verantwortung für 360° Personalthemen, einschließlich Einstellung, kennzahlenbasierte Einsatzplanung, Ausbildung und Einarbeitung neuer Mitarbeiter*innen

Skills

Key technologies and capabilities for this role

Team LeadershipCash HandlingCustomer ServiceComplaint ResolutionReturns ProcessingPOS SystemsAdministrative ManagementRetail Operations

Questions & Answers

Common questions about this position

What is the team size for this Team Leader role?

You will lead a team of up to 15 people responsible for the checkout area and its organization.

Where is this position located?

The role is based in Hamburg at a Zalando store.

What skills and experience are required for this position?

Candidates need several years of experience in professional and disciplinary leadership of employees, a completed commercial apprenticeship with relevant retail or service experience, strengths in self-responsibility, flexibility, assertiveness, and friendly service-oriented demeanor, plus strong knowledge of MS Office especially Excel and common checkout systems.

What is Zalando's company culture like?

Zalando emphasizes diversity, inclusion, transparent, authentic, and employee-oriented leadership, evaluating candidates based solely on qualifications and performance, and welcomes applications from all backgrounds.

What should I include in my application for this role?

Highlight your leadership experience in retail or service, commercial training, and skills in MS Office and checkout systems; feel free to omit photo, age, or marital status as the company focuses on qualifications, and mention any accommodations needed for an excellent application experience.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees