Teamleiter Kasse (all genders) Hamburg at Zalando

Hamburg, Hamburg, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Mehrjährige Berufserfahrung in der fachlichen und disziplinarischen Führung von Mitarbeiter*innen
Abgeschlossene kaufmännische Ausbildung und relevante Berufserfahrung im Einzelhandel oder in einem serviceorientierten Bereich
Eigenverantwortung, Flexibilität, Durchsetzungsvermögen und ein freundliches, serviceorientiertes Auftreten
Ausgeprägte Kenntnisse in MS Office, insbesondere in Excel, sowie in gängigen Kassensystemen

Responsibilities

Verantwortung für den Kassenbereich und dessen Organisation gemeinsam mit einem bis zu 15-köpfigen Team
Verantwortung für alle Kassenprozesse und Ansprechpartner bei technischen Schwierigkeiten
Beitrag zum wirtschaftlichen Erfolg und der kontinuierlichen Weiterentwicklung des Stores als Teil des Store Management Teams
Kassentätigkeit, Bearbeitung von Reklamationen und Durchführung von Umtauschen
Abdeckung aller administrativen Themen rund um die Kasse
Gestaltung einer einwandfreien Shopping-Atmosphäre mit dem Team und Bindung von Kunden durch die Zalando Outlet Card
Transparente, authentische und mitarbeiterorientierte Führung nach Zalando-Werten
Verantwortung für 360° Personalthemen, einschließlich Einstellung, kennzahlenbasierte Einsatzplanung, Ausbildung und Einarbeitung neuer Mitarbeiter*innen

Skills

Team Leadership

Cash Handling

Customer Service

Complaint Resolution

Returns Processing

POS Systems

Administrative Management

Retail Operations

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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