[Remote] Team Manager - NeuroNav at Pear VC

Remote

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Social Services, Disability ServicesIndustries

Requirements

Bachelor’s Degree or equivalent work experience
Experience transitioning mission-driven direct line service staff into structured workflows
Proven ability to drive results using measurable goals, dashboards, or KPIs
Strong customer-service orientation and ability to de-escalate complex issues
Excellent organization and project-management skills
Clear and compassionate communication with a coaching mindset
Ability to thrive in a fast-paced environment

Responsibilities

Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence
Drive consistent use of HubSpot workflows, sequences, and automated reminders; monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards
Help the team meet individual and team enrollment goals; track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion; spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards; track retention and follow-up success to ensure families remain engaged and supported
Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience
Ensure staff are confident in tools, policies, and best practices; continuously promote team growth through feedback, coaching, and structured learning
Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery
Contribute insights to inform improvements in systems, client experience, and organizational strategy

Skills

Key technologies and capabilities for this role

Team ManagementPerformance ManagementKPI TrackingCoachingProcess ImprovementCustomer ServiceMetrics AnalysisOperational ExcellenceData-Driven Decision MakingLeadership

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What skills are required for the Team Manager role?

Key skills include coaching and problem-solving, team leadership and performance management, project management with tools like HubSpot, metrics tracking and KPI accountability, and customer experience management with conflict resolution.

What is the company culture like at NeuroNav?

NeuroNav emphasizes operational rigor, compassionate leadership, putting families first, and a mission to enhance quality of life for people with developmental disabilities through simplicity, choice, and reliable execution.

What does a strong candidate for this role look like?

A strong candidate excels in coaching teams, managing high-volume pipelines with speed and accuracy, driving metrics and KPIs, overseeing workflows in tools like HubSpot, and delivering excellent customer service while prioritizing families.

What is the salary or compensation for this position?

This information is not specified in the job description.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from other VC firms in AI and biotech sectors.

Potential overvaluation of startups could lead to investment losses.

Regulatory challenges in biotech and healthcare may impact growth strategies.

Differentiation

Pear VC specializes in pre-seed and seed investments across diverse sectors.

The firm offers hands-on strategic advice and operational support to startups.

Pear VC focuses on innovation in AI, fintech, SaaS, healthcare, and deep tech.

Upsides

Growing interest in AI-driven healthcare solutions presents new investment opportunities.

Rising demand for cell engineering platforms suggests lucrative biotech investments.

Fitness tech startups focusing on community building are gaining traction.

Land your dream remote job 3x faster with AI

Try Jobo Free