Team Leader at Ada

Carlisle, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Customer-focused: Put customers first and help your team do the same
Supportive: Approachable, helpful, and always ready to lend a hand
Organised: Can juggle tasks, manage priorities, and keep things on track
Positive attitude: Bring energy and enthusiasm to every shift
Team player: Work well with others and help create a great place to work
Reliable: Take responsibility and follow through on what needs to be done
Experience working in a retail or customer-facing environment
A willingness to take on responsibility and support others
Good communication skills and a can-do attitude
Flexibility to work a range of shifts, including weekends and evenings

Responsibilities

Play a key role in the day-to-day running of your department
Lead by example—supporting your colleagues
Keep things running smoothly
Ensure customers receive the best possible service
Help manage stock
Support new starters
Step in to solve problems as a go-to person on the shop floor
Work closely with your manager to deliver high standards
Keep your team motivated and focused

Skills

Key technologies and capabilities for this role

Retail OperationsTeam LeadershipCustomer ServiceStock ManagementShift ManagementCommunicationTime Management

Questions & Answers

Common questions about this position

What is the pay rate for the Team Leader position?

The pay rate is £13.60 per hour.

Is this a remote position, or where is it located?

The position is located in Carlisle and requires on-site work in a retail environment.

What skills and qualities are needed for this Team Leader role?

Key qualities include being customer-focused, supportive, organised, having a positive attitude, being a team player, and reliable. Required experience includes working in retail or customer-facing environments, good communication skills, flexibility for shifts, and a willingness to take responsibility.

What benefits are offered to Team Leaders?

Benefits include 15% colleague discount, discounted Asda services, Stream flexible pay access, company pension, wellbeing support like 24/7 virtual GP, inclusion networks, excellent parental leave policies, recognition programme, and special offers.

What makes a strong candidate for the Team Leader role?

A strong candidate is customer-focused, supportive, organised, positive, a team player, reliable, with retail experience, good communication, a can-do attitude, and shift flexibility.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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