Team Lead, OnSite Operations - Palo Alto, CA at Stryker

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Basic computer skills including Microsoft Office
Strong verbal and written communication skills
Strong interpersonal and organizational skills
Ability to maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility
Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity
Ability to observe and correct minute inconsistencies (e.g., in the printed word, product appearance)
Excellent equipment problem-solving skills
Excellent analytical skills
Excellent interpersonal skills
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force constantly to move objects
Ability to remain standing and/or walking for an extended period of time
Stryker Product experience
Bachelor’s Degree or Associate’s Degree

Responsibilities

Facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management
Guide day-to-day operational support to account
Serve as point person for team
Effectively partner with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction
Lead Tier 1 huddles
Actively participate in and as needed, lead hospital huddles
Direct and guide day-to-day function of team to ensure OR efficiency and drive customer satisfaction
Manage charge sheets and billing for account
Apply feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account
Provide in-service training at the request of the customer
Support and guide Sr. Specialists in identifying and creating Kaizen sheets to drive continuous improvement
Onboard new employees
Manage and coordinate Stryker and customer onboarding and compliance requirements for team
Manage Joint Commission requirements for the team and account
Facilitate and lead team building activities and actively participate
Proactively interact with cross-divisional partners, various levels of management in the hospital and within OnSite
Allocate work as a team leader and check on quality/completion
Attend and participate in several CE webinars throughout the year
Actively partner with Supervisor, SOA, ROSS, and Training team to onboard new hires
Serve as mentor to newer specialists in the area
Assist with writing and delivering corrective action and common annual reviews
Drive onboarding for new hires
Serve as a resource for team and drive day-to-day engagement, performance, and activities
Lead Program Management activities within account
Proactively communicate specific account information to appropriate stakeholders
Actively provide ideas to refine tools or processes
Provide implementation and coverage support if/when practical
Actively partner with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines

Skills

Key technologies and capabilities for this role

OR ManagementSPDSurgical Equipment ManagementKaizenJoint Commission ComplianceIn-service TrainingTeam OnboardingProcess ImprovementCustomer Satisfaction MetricsBilling ManagementHuddle LeadershipSurgeon Preference

Questions & Answers

Common questions about this position

What is the work location or flexibility for this role?

The position is field-based and requires onsite operations in Palo Alto, CA.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and expertise are required for this role?

Candidates need solid clinical expertise in SPD & OR, understanding of surgeon preference and Joint Commission requirements, business expertise in critical metrics, and strong leadership to guide the team and drive improvements.

What does the company culture or team environment look like?

The role involves leading team building activities, mentoring newer specialists, participating in huddles, and partnering with cross-functional teams to drive engagement, performance, and continuous improvement.

What makes a strong candidate for this Team Lead position?

Strong candidates have leadership experience in allocating work and mentoring, clinical knowledge of OR/SPD and compliance, and the ability to partner with stakeholders to drive efficiency, customer satisfaction, and process improvements.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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