Team Lead, Field Operations at Roofstock

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, BiotechnologyIndustries

Requirements

3+ years management experience
5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance
Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs
Demonstrated ability to troubleshoot complex maintenance issues

Responsibilities

Lead a team of in-house techs and portfolio associates
Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties
Serve as the lead contact for emergency responses
Responsible for interviewing and selecting qualified candidates for the team
Coordinate the onboarding process for new team members
Analyze daily and weekly reports to identify risks and take proactive actions
Lead termination processes in accordance with company policies
Review and approval payroll for field team members
Hold team to high service standards and productivity benchmarks
Serve as a point of contact between the field team and other departments
Hold ongoing 1 on 1’s to provide mentorship and support to field staff
Travel as needed to various property locations to provide support and conduct inspections
Perform routine quality assurance by visiting job sites and reviewing administrative tasks

Skills

Key technologies and capabilities for this role

Field OperationsWorkforce Lifecycle ManagementAdministrative ManagementTeam DevelopmentMaintenanceEmergency ResponseCoachingTechnical Expertise

Questions & Answers

Common questions about this position

What does the company culture at Roofstock feel like?

Roofstock has a collaborative, can-do culture that fuels growth, supported by a talented team of 750+ Roofsters.

Is this Team Lead role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities of the Team Lead, Field Operations?

The role involves leading a team of in-house techs and portfolio associates, handling administrative tasks with periodic site visits, coordinating maintenance efforts, managing workforce lifecycle including hiring and onboarding, analyzing reports, and serving as a point of contact across departments.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Team Lead, Field Operations role?

Strong candidates will have experience in field operations oversight, team leadership including hiring, onboarding, and terminations, technical expertise for emergency responses and maintenance coordination, and the ability to analyze reports and hold teams to high service standards.

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

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