Team Lead, Account Management at Similarweb

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital AnalyticsIndustries

Requirements

2+ years of experience in management and training of Enterprise Customer Success or Account Management Teams
6+ years of client facing experience with enterprise clients while working with a digital enterprise product as a Customer Success Manager, Account Manager, or Account Executive
Strong experience and processes in Pipe Generation
Experience in managing a Book of Business of global clients
Proven track record of driving renewal and sales metrics
Intermediate to Advanced knowledge of digital marketing (understanding of digital channels such as SEO, Paid Search, Display, Affiliate, Social, Email, etc.)
Experience with SimilarWeb, Google Analytics, Adobe, and other digital measurement or marketing tools (highly preferred)
Experience working cross functionally with Sales, Product and Marketing to develop a subscription business with strong renewal characteristics
Experience building processes and operationalizing through tools, like Salesforce
Negotiation skills - complex deal management with global companies and leading negotiation with Legal & Procurement
Excellent communication and presentation skills
Fluent English (Additional French or German is a plus)

Responsibilities

Manage a Team of 6-8 Account Managers to drive renewal and upsells/cross-sells of existing subscription customers
Join meetings and consult clients by deeply understanding core product use cases and actionable digital insights to help drive client KPIs
Travel regularly across EMEA to meet clients or attend events
Refine the Account Management playbook, including core metrics necessary for client renewals
Work closely with the Client Services Teams, Onboarding Teams, and Technical Solutions teams to drive product adoption
Hire, train and continuously coach and develop account managers
Forecast renewal+upsells and report to senior leadership
Focus on ensuring Account Managers’ engagement and motivation remains high; discuss career development and planning, and address and course correct performance or staff issues

Skills

Account Management

Customer Success

Team Management

Pipeline Generation

Renewal Management

Upsell Cross-sell

Client Consulting

Digital Insights

Hiring Training

Performance Management

Forecasting

Book of Business

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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