Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketplace, Gig Economy, Home ServicesIndustries
Requirements
- Minimum 6 months of customer service experience, contact center experience or similar
- Excellent customer service skills: exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Excellent time management and takes pride in a job well done
- Excellent typing skills and adaptable in navigating online tools and systems
- Adaptability and a love for change and improvement in a fast-paced environment
- Excellent written & verbal communication skills: strong command of grammar and spelling
- Excellent communication skills: ability to articulate persuasively over the phone to engage potential customers
- Strong critical thinker and adept at problem-solving
- Interpersonal skills: remains open to others' ideas and exhibits willingness to try new things
- Resilience and persistence: willingness to face rejection and persistently pursue leads
- Prior experience in sales over the phone, preferably in cold calling
- Ability to take ownership and solve issues
- Great people skills
- Strong command of German (inferred from job title)
Responsibilities
- Understand the business requirement for each programme that you are working on and be able to put in action the SOPs of each one that you are assigned to work on
- Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
- Efficiently manage time to make relevant phone calls while maintaining quality interactions
- Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time
- Be organized, accountable and responsible - using your resources to keep informed of all SOPs and programme changes as they occur
Skills
German
Operations
Customer Support
Task Management
Funnel Optimization
Standard Operating Procedures
Taskrabbit
Marketplace connecting clients with skilled Taskers
About Taskrabbit
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$36.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Professional Development Budget
Fertility Treatment Support
Risks
Increased competition from new gig economy platforms may dilute market share.
Integration challenges from Dolly acquisition could affect service quality.
Reliance on same-day service may strain operational capabilities during peak demand.
Differentiation
Taskrabbit offers same-day service, appealing to clients needing immediate assistance.
The platform connects clients with skilled Taskers for various household and personal tasks.
Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.
Upsides
Acquisition of Dolly expands Taskrabbit's local moving and delivery services.
Partnership with Arcade1Up taps into the growing home entertainment market.
Collaboration with Robinhood offers retirement savings options for gig workers.
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