Talent Community Specialist at Welocalize

Greece, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, RecruitmentIndustries

Requirements

Bachelor's degree (B.A.) from a college or university in related field, or equivalent combination of education and experience
At least 2-year relevant experience in functional area
Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
Ability to stay organized and informed in such an environment
Good communication skills, attention to detail, and self-driven with the ability to meet tight deadlines
An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
Taking the initiative to proactively assess and mitigate risks
Enjoys working in a team and derives energy from being within a team, contributing to the team's success
Team-player with the ability to problem-solve and show initiative
Basic Knowledge in Marketing/PR/Recruitment/Account management
Social media knowledge on how it influences our customers, our brand and the impact we can have in handling feedback
Fluency in written and verbal English
Strong computer literacy, MS Office, e-mail, internet
Proven ability to learn new processes and tools
Positive and energetic, thrives in all kinds of social situations, regardless of culture
Knowledge of the localization industry desired but not mandatory

Responsibilities

Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork
Social Media - respond to community enquiries in various channels with specific guidelines
Support Talent Community team and Quality team with specific guidelines
Deliver introductory training (internal and external): being able to explain and reason why we do things in a certain way
Be an expert in executing the functional area
Deliver weekly reports on the progress on the ongoing projects
Optimize our day-to-day procedures/programs
Community Experience: Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk
Own employer level branding, with a focus on Social Media and other online messaging platforms
Host great in person events to engage our supply base face-to-face
Talent Acquisition: Recruit new talent into Welocalize’s Talent Community
Offer an engaging prehire experience
Constantly be researching and improving our recruitment channels
Partner Success: Offer excellent customer service to our VIP suppliers
Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment
Build regional supply strategies
Talent Transformation: Understand what talent levels are available on the market
Build modules to address gaps between market available talent and current customer needs
Measure success of modules and constantly improve
Executing the programs, procedures, initiatives, and special projects, as needed by their team
Be a source of truth for programs, procedures, initiatives, and special projects

Skills

Key technologies and capabilities for this role

ZendeskSocial MediaTalent AcquisitionCustomer ServiceTrainingRecruitmentKnowledge ManagementEvent HostingReporting

Questions & Answers

Common questions about this position

What education and experience are required for the Talent Community Specialist role?

A Bachelor's degree in a related field or equivalent combination of education and experience is required, along with at least 2 years of relevant experience in the functional area.

What are the main responsibilities of this position?

Responsibilities include upholding the Welocalize 4 Pillars, responding to social media enquiries, delivering introductory trainings, executing programs and projects, and owning community experience areas like customer service via Zendesk and hosting events.

What is the company culture like at Welocalize?

The culture is based on the Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork, with all work upholding these values in a fast-paced, client-centric environment.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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