Systems Support Specialist at Naughty Dog

Santa Monica, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Gaming, Video GamesIndustries

Requirements

Must have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
Proven track record of resolving complex hardware, software, and network issues
Proven ability to execute IT projects from conception to implementation
Expert technical skills in building and configuring PCs and servers
Expert knowledge of Windows 10/11 operating systems
Exceptional client-facing and communication skills, with experience providing support
Authorized to work in the United States
Ability to work onsite in Santa Monica, CA, five days a week

Responsibilities

Provide advanced technical support and resolve complex issues escalated from Tier 1 and Tier 2 support team
Design, build, and configure advanced custom PC workstations, ensuring optimal performance
Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
Efficiently provision new equipment and onboard/offboard users
Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
Implement IT projects, including system upgrades, network enhancements, and the integration of new technologies
Support security initiatives, incident response, patching, anti-malware, and prevention
Regularly collaborate with other IT teams and departments within PlayStation Studios
Provide guidance, training, and mentorship to junior staff, sharing knowledge and expertise
Stay up to date with the latest industry trends, technologies, and best practices
Additional responsibilities to be assigned as needed

Skills

IT Support

Technical Support

Troubleshooting

Asset Management

Onboarding

Project Coordination

Systems Administration

Naughty Dog

Develops story-driven video games for PlayStation

About Naughty Dog

Naughty Dog develops video games, focusing on creating high-quality, story-driven experiences for players. Their games, such as Crash Bandicoot, Uncharted, and The Last of Us, are designed to engage players emotionally and are exclusive to PlayStation platforms. This exclusivity helps boost PlayStation console sales and builds a loyal fan base. Naughty Dog generates revenue primarily through game sales, downloadable content, and partnerships, including adaptations like the HBO series for The Last of Us. The company stands out from competitors by consistently delivering award-winning titles that emphasize character-driven storytelling and advanced technology, aiming to provide memorable gaming experiences.

Santa Monica, CaliforniaHeadquarters

1984Year Founded

ACQUISITIONCompany Stage

Entertainment, GamingIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Wellness Program

Remote Work Options

Hybrid Work Options

Risks

High development costs for AAA games could strain Naughty Dog's financial resources.

'Intergalactic: The Heretic Prophet' may not meet high expectations from fans.

Increased competition from major studios could overshadow Naughty Dog's new releases.

Differentiation

Naughty Dog is renowned for its emotionally engaging, story-driven video games.

The studio's exclusivity to PlayStation platforms enhances its brand loyalty and market position.

Naughty Dog's collaboration with HBO for 'The Last of Us' series expands its media presence.

Upsides

The new IP 'Intergalactic: The Heretic Prophet' could attract sci-fi gaming enthusiasts.

PC remaster of 'The Last of Us Part 2' taps into the growing PC gaming market.

Hiring Raf Grassetti may enhance visual storytelling and artistic quality in future projects.

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