Systems Support Specialist at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

High school diploma or equivalent required
Associate’s degree (likely preferred)

Responsibilities

Answer incoming calls and emails from Correspondent, Retail, and Direct Mortgage employees
Diagnose and resolve system hardware, software, and operator problems
Serve as a liaison between users and Information Technology, facilitating issue resolution
Interface with vendors and IT staff to resolve complex customer issues related to mortgage loan booking
Triage incoming calls and exercise judgment in resolving, transferring, and escalating issues
Troubleshoot and test issues, escalating complex problems to senior staff or IT
Maintain accurate records, procedures, and call logs
Complete defect reports, tickets, or forms for customer-reported issues
Assess and perform mortgage change requests and setup/changes for vendors, branches, and insurance companies
Continuously learn and develop knowledge of mortgage systems, products, and processes
Participate in team projects and mentor junior employees
Assume additional responsibilities as assigned
Accountable for risk management, including open communication, raising concerns, and adherence to policies and procedures
Focused on providing a positive customer experience and acting with integrity

Skills

Technical Support

Troubleshooting

Help Desk

Mortgage Systems

IT Liaison

Vendor Management

Ticketing Systems

Call Triage

System Stability

Risk Management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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