Systems Support Engineer (Windows Monitoring) at Altera Digital Health

Vadodara, Gujarat, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Willing to work in Hybrid model (few days work from Office in Baroda, Gujarat)
6 months to 3 years of experience in supporting Proactive Work and monitoring
Understand Global Command Center/Service desk/Frontline Monitoring operations
Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions
Experience in Windows servers infrastructure and .Net-based Application Support, IIS, worker process thread, Web config, Event Logs
Basics of Networking and Azure Monitoring
Intermediate level of experience in SQL (e.g., SQL Jobs, SQL queries, Blocking, Always On)
Experience with ITSM tools such as Service desk/ServiceNow
Basic knowledge of ITIL framework (V3.0 foundation certificate is an added advantage)
Creative data reporting/presentation skills - PowerBI, Excel, Pivot tables, charts etc
International support experience (preferably US or Europe) with good command of verbal and written English
Bachelor’s Degree in computer science/IT
Strong interpersonal and communication skills (written and verbal)

Responsibilities

Working in a 24*7 operational environment with rotational shifts
Handling Level 2 analysis, troubleshooting, and resolution
Perform Recording Review to see User Experience and impact
Collect Application Logs and escalate the case to the Development Team
Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues
Providing weekly/monthly client read-outs and presentations
Identify, qualify & help drive the issues/bugs to remediation/resolution
Keep track of identified issues/fixes and drive this resolution across the client base
Assess extremely complicated application and database performance issues and drive them to resolution
Identify known issues and turn them into an alert and establish operational workflow with operational teams
Prepare necessary documentation regarding technical procedures as well as operational procedures
Participate in weekly/daily technical/leadership calls to update on the progress
Builds strong, positive relationships with the customer and other team members
Provides technical guidance for Customers to strengthen their knowledge or technical skill levels
Able to read and execute Structured Query Language (SQL) commands
Check efficient config setting for functional/component, Perform the workflow Testing to Reproduce the issue
Ensure team adherence to all team, account, and client policies and procedures

Skills

Key technologies and capabilities for this role

Windows Servers.NET Application SupportIISEvent LogsNetworkingAzure MonitoringSQLSQL JobsServiceNowITILPowerBIExcelPivot Tables

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a hybrid opportunity requiring a few days of work from the office in Baroda, Gujarat.

What experience level is required for this role?

Candidates must have 6 months to 3 years of experience in supporting Proactive Work and monitoring.

What key technical skills are needed for this position?

Required skills include experience in Windows servers infrastructure and .Net-based Application Support, IIS, worker process thread, Web config, Event Logs; intermediate SQL; basics of Networking and Azure Monitoring; and Application/Infrastructure Monitoring tools.

What is the work schedule like for this role?

The position involves working in a 24*7 operational environment with rotational shifts.

What makes a strong candidate for this Systems Support Engineer role?

Strong candidates will have international support experience (preferably US or Europe) with good command of verbal and written English, knowledge of ITSM tools like ServiceNow, basic ITIL framework knowledge, and skills in creative data reporting with PowerBI and Excel.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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