Job Description

Employment Type: Full-Time Location Type: Remote Salary: [Not Specified]

Position Overview

Deel is seeking a dedicated professional to serve as the main point of contact for Success and Onboarding teams regarding integrations and API issues. This role is crucial for managing and troubleshooting integration challenges, ensuring successful customer integration projects, and contributing to the continuous improvement of Deel's integration resources.

About Deel

Deel is the all-in-one payroll and HR platform for global teams, built to unlock global opportunity for every person, team, and business. Our platform seamlessly integrates HRIS, payroll, compliance, benefits, performance, and equipment management. With AI-powered tools and a fully owned payroll infrastructure, Deel supports all worker types in over 100 countries, enabling businesses to scale smarter, faster, and more compliantly.

As one of the largest globally distributed companies, our team of 5,000 spans more than 100 countries and speaks 74 languages, fostering a dynamic culture of continuous learning and innovation. Deel is the fastest-growing Software as a Service (SaaS) company in history, transforming global talent connection and creating the infrastructure for the future of work.

Responsibilities

• Serve as the main point of contact for Success and Onboarding teams on integrations and API issues.
• Act as the escalation point for unresolved customer integration and API questions.
• Manage and troubleshoot integration issues, collaborating with internal teams to find solutions.
• Oversee customer integration projects from planning to execution, including requirements, strategy, and testing.
• Develop tailored integration plans and schedules based on client needs.
• Work with the Integrations and API Product team to address common challenges.
• Maintain deep knowledge of Deel’s product suite and its integrations.
• Create and update internal and external resources for self-serve integrations.
• Communicate regularly with Onboarding Managers and CSMs about project status and issues.
• Guide customers through integration, troubleshooting, and ensuring successful deployment.

Qualifications

• 2-5 years in Technical Consulting, Implementation Project Management, or Support in a B2B SaaS environment.
• Strong understanding of API integrations.
• Proven project management skills with a proactive, action-oriented approach.
• Excellent communication and interpersonal skills, able to collaborate with senior client stakeholders and internal teams.
• Ability to manage multiple projects and meet tight deadlines.
• Experience with HRIS and ERP systems such as QuickBooks, NetSuite, Workday, and SAP.
• Familiarity with SQL or other query languages is a plus.

Total Rewards

Deel is committed to providing fair and competitive pay and benefits that reflect our commitment to inclusivity and access for all. Employees can enjoy:

• Stock grant opportunities (dependent on role, employment status, and location).
• Additional perks and benefits (based on employment status and company policies).

Why Join Deel?

• Career Accelerator: Be at the forefront of the global work revolution, tackling complex challenges that impact millions.
• Impactful Work: Drive meaningful impact with a company that has achieved a $12 billion valuation and $800 million ARR in just over five years.
• Growth & Recognition: Benefit from Deel's momentum, reflected in accolades like CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500.
• Innovative Culture: Join a dynamic, globally distributed team that fosters continuous learning and innovation.