Systems Administrator (L2) at Viral Nation

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

MarketingIndustries

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field - or equivalent experience
Understanding of IT support processes and technical standards such as ITSM, SOC2, and ISO27001
Deep knowledge and extensive experience with operating systems including macOS, Windows, and Linux
Experience administering Google Workspace instances with more than 50 users
Familiarity with Google Cloud Platform is highly desirable
Ability to troubleshoot (inferred from context)

Responsibilities

Assist in the setup, maintenance, and administration of IT systems, including Google Workspace, macOS, Windows, and Linux environments
In conjunction with the IT Security Team, support the implementation of security measures, including regular system audits, vulnerability assessments, and user access controls
Collaborate with the IT Manager to resolve technical issues, maintain system availability, and ensure compliance with internal policies across all platforms
Participate in the development and implementation of new system installations, upgrades, and migrations
Assist in the management of IT inventory, including hardware, software, and other IT supplies
Help document IT procedures to ensure consistency and maintainability
Provide end-user support and training to ensure staff can effectively utilize technology
Provide frontline desktop/helpdesk support to all employees
Setup, configuration, and deployment of computers, hardware, and software
Respond to queries and perform remote or in-person troubleshooting through diagnostic techniques
Diagnose, repair, maintain, upgrade, and document all user-based hardware to ensure optimal performance
New user onboarding, including account creation, providing orientation and guidance to users on how to operate new software and computer equipment; offboarding of users and equipment recovery
Provide end-user training when/where appropriate and required
Help build an internal wiki with technical documentation, manuals, and IT policies
Provide support with network security initiatives, DevOps, and recommend solutions to support IT and company initiatives
Ensure security and privacy of networks and computer systems
Maintain records/logs of cybersecurity incidents, application performance, repairs, and fixes
Perform internal audits to ensure internal policy compliance
Track, route, and redirect unresolved issues to correct resources within the IT department

Skills

Key technologies and capabilities for this role

JamfGoogle WorkspaceMicrosoft 365JiramacOSWindowsLinux

Questions & Answers

Common questions about this position

What are the main responsibilities of this Systems Administrator role?

The role involves assisting in IT system administration for Google Workspace, macOS, Windows, and Linux; supporting security measures like audits and access controls; providing frontline desktop support, user onboarding/offboarding, and end-user training.

What skills and experience are required for this position?

Key skills include endpoint administration (primarily macOS using Jamf), core SaaS platforms (Google Workspace, Microsoft 365), user account management, problem-solving, and experience with Windows/Linux environments, ticketing systems like Jira, and providing technical support.

What is the company culture like at Viral Nation?

Viral Nation offers a fluid, creative, and growth-oriented environment with an open, collaborative, and fast-paced culture that supports ambitions and pushes boundaries.

What is the reporting structure for this role?

The Systems Administrator reports directly to the IT Manager and collaborates with the IT Security Team.

What makes a strong candidate for this Systems Administrator position?

A proactive individual with keen problem-solving skills, strong IT foundation, and hands-on experience in macOS/Jamf administration, SaaS platforms like Google Workspace and Microsoft 365, and providing end-user support will stand out.

Viral Nation

Influencer and social media marketing agency

About Viral Nation

Viral Nation is an influencer and social media marketing agency that helps brands enhance their digital presence through services like influencer marketing, paid performance, and creative content. The company uses proprietary technologies, including machine learning and AI, to assist clients in transitioning to a social-first approach. What makes Viral Nation different is its ability to combine paid and organic marketing strategies, adapting to changes in social media algorithms for better results. The goal is to help clients achieve measurable growth in return on ad spend (ROAS) and reduce customer acquisition costs (CAC).

Chicago, IllinoisHeadquarters

2014Year Founded

$178.3MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Risks

Increased competition from agencies like Clear Digital challenges Viral Nation's market position.

Over-reliance on gaming content may limit diversification into other sectors.

High expectations from influencer attendees at Cannes Lions could strain resources.

Differentiation

Viral Nation uses AI to enhance influencer marketing and brand safety solutions.

The company integrates paid and organic marketing for maximum social media impact.

Viral Nation partners with top studios for innovative content creation and distribution.

Upsides

Growing demand for AI-driven influencer marketing boosts Viral Nation's service appeal.

Partnerships with Vertiqal Studios and Wind Sun Sky expand content creation opportunities.

Recognition at SXSW and Cannes Lions enhances Viral Nation's industry reputation.

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