System Analyst Team Leader at Thermo Fisher Scientific

Tijuana, Baja California, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, HealthcareIndustries

Requirements

At least 2 years of relevant experience with Workday HCM or HR System technical support
At least 1–2 years of experience in a leadership, mentoring, or team coordination role (strongly preferred)
Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Human Resources, or a related field (preferred)
Proven leadership and people management skills, including the ability to inspire, empower, and develop others
Strong expertise in Workday HCM, with the ability to address, support, and guide others in resolving complex issues
Strong team-oriented mentality with a collaborative approach to problem-solving and exchanging insights
Exceptional customer service skills, with the ability to communicate complex technical issues clearly
Excellent organizational and time management skills, with the ability to balance leadership responsibilities and hands-on support
Acute attention to detail and accountability for the work done by the team
Strong communication skills, both written and verbal, with the ability to engage effectively across all levels of the organization
Analytical and problem-solving abilities, with a focus on creative and scalable solutions
Ability to adapt quickly to new systems, processes, and technologies in a fast-paced environment
Proficiency in HR Technology platforms: Workday HCM, Oracle Mosaic HCM or SFLMS
Proficiency in Microsoft Office Suite
Experience with data conversion, mass data loads, or EIB integrations (a plus)

Responsibilities

Lead and mentor the System Analyst team, providing coaching, feedback, and career development guidance
Foster a collaborative, inclusive, and strong team culture
Conduct regular 1:1s, performance discussions, and career pathing conversations
Serve as the main contact for complex issues, guaranteeing timely resolution and clear communication with collaborators
Support the team in resolving different partner concerns, guiding them to effective responses, identifying root causes and establishing actions to prevent future occurrences
Identify and implement opportunities for process, system, and team efficiency improvements
Monitor team workload, ticket volume, and service quality to ensure consistent, high-level support delivery
Work closely with diverse teams to synchronize support activities with overall HR Technology Services objectives
Provide end-user help and tackle problems with Workday HCM via a tiered ticketing system
Develop and implement effective technical solutions to resolve business challenges
Assist with data conversion activities, including mass data loads (EIBs)
Gather and analyze customer requirements to propose tailored solutions
Conduct in-depth research on system issues and recommend improvements
Own assigned audits, ensuring timely and accurate resolution
Document and update business processes, work instructions, and other technical resources

Skills

Workday HCM

Oracle Mosaic

SFLMS

EIBs

Data Conversion

Mass Data Loads

Ticketing System

HR Systems

Root Cause Analysis

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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