Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
- 1–2 years in Service Desk/Help Desk handling incidents and alarms
- Proven experience in a Service Desk, Technical Support, or Incident Response role
- Hands-on experience with ServiceNow/Jira/Zendesk, understanding priorities/severity, SLAs, and escalation
- Experience with SQL to relational databases (SELECT, WHERE, JOIN, ORDER BY, LIMIT)
- Ability to build documentation (concise client updates and post-incident notes)
- Availability for On-call Rotation (nights/weekends/holidays)
- Ability to work under pressure and manage multiple incidents simultaneously
- Knowledge of Monitoring & Logs (Grafana queries/dashboards)
- Knowledge of Security & compliance (access, change, and incident policies)
- Knowledge of Cloud basics (AWS/Azure/GCP)
Responsibilities
- Monitor and act upon incidents and alarms from the platform in real time
- Respond to incident tickets with clear and professional communication
- Follow service runbooks to troubleshoot problems efficiently
- Analyze system logs and perform queries using Grafana and other monitoring tools
- Escalate issues to the appropriate teams when needed, providing detailed incident reports
- Work proactively to identify and address potential issues before they escalate
- Maintain agility and responsiveness in incident handling to minimize downtime
- Participate in scheduled on-call rotations to ensure continuous system availability
- Collaborate with platform engineering, operations, and customer success teams
Skills
Troubleshooting
Communication
Grafana
System Logs
Incident Response
Technical Support
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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