[Remote] SVP, Client Success at Maven Clinic

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital Health, TelemedicineIndustries

Requirements

Transformational leadership to architect and lead a world-class customer organization
Ability to champion customer-centricity, transparency, collaboration, and continuous improvement
Expertise in shaping strategy, operating model, and performance culture for client value and outcomes
Accountability for the entire client value lifecycle: onboarding, adoption, outcomes realization, renewal, expansion, and advocacy
Experience driving world-class Net Revenue Retention (NRR) through proactive engagement and measurable value delivery
Capability to elevate channel partner success model for growth through payers and distribution partners
Skills to build and scale a high-performing client-success organization with operational excellence, predictability, and client-centric execution
Ability to represent the client voice at the executive level, driving decisions with client outcomes, feedback, and health metrics

Responsibilities

Architect Maven’s Client Success strategy and organization
Build and own the client success strategy across enterprise and channel partners, aligned with growth, profitability, and market differentiation goals
Develop an enterprise-wide customer engagement model grounded in segmentation, health scoring, predictive intelligence, and customer value frameworks
Drive world-class NRR through proactive engagement and measurable value delivery
Elevate Maven’s channel partner success model to accelerate growth through payer and distribution partners
Build and scale a high-performing client-success organization, ensuring operational excellence, predictability, and client-centric execution
Represent the client voice at the executive table, ensuring client outcomes, feedback, and health metrics drive decision-making and continuous improvement
Serve as a strategic business partner with Sales, Product, Marketing, Channel/Partnerships, and Services to deliver a seamless experience for Maven clients

Skills

Key technologies and capabilities for this role

Client SuccessCustomer RetentionAccount ManagementStrategic LeadershipTeam BuildingClient AdvocacySales ExpansionHealthcare B2B

Questions & Answers

Common questions about this position

What is the salary or compensation for the SVP, Client Success role?

This information is not specified in the job description.

Is this SVP, Client Success position remote or does it require office work?

This information is not specified in the job description.

What key skills or experiences are required for the SVP, Client Success role?

The role requires transformational leadership to architect and lead a world-class customer organization, expertise in client success strategy including onboarding, adoption, outcomes, renewal, and expansion, and the ability to champion customer-centricity, transparency, collaboration, and continuous improvement.

What is the company culture like at Maven Clinic?

Maven Clinic has an award-winning culture focused on an important mission, with over 30 workplace and innovation awards including Fortune Best Workplaces, Great Place to Work certified, and recognition for innovation and diversity.

What makes a strong candidate for the SVP, Client Success position?

A strong candidate is a high-impact, transformational leader who can architect client success strategy, drive NRR through proactive engagement, ensure clients achieve measurable value, and champion customer-centricity in a rapidly scaling organization.

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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