Support Technician at Skydance

Santa Monica, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animation, Entertainment, MediaIndustries

Requirements

2+ years of experience in IT support of non-technical users
1+ years of experience in an enterprise-level technology environment
Demonstrated ability to manage multiple competing priorities
Demonstrated ability to interact with frustrated users positively and professionally
Excellent communication skills in dealing with both technical and artistic groups
Proven experience administering Mac OS and Windows
Ability to tenaciously solve unfamiliar problems
Experience supporting Linux workstations (a plus)
Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications (a plus)

Responsibilities

Be the first point of contact for technology and room related issues that arise within the studio
Establish and maintain high quality inter-personal relationships with production and studio staff
Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
Maintain select user-facing core technology systems and services within the environment
Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
Organize technology asset inventory, new user setups, and software licensing
Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti-virus and backup tools
Support various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and ShotGrid, and assist with various animation specific tools
Support various cloud applications including Google gSuite, Office365, and Atlassian products
Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN
As a team, support 100-400 artists, production staff, overhead users, and technicians
Collaborating on the planning and execution of facility-related projects that involve technology, such as office moves or expansions

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingLaptopsWorkstationsTelephonesEmailCollaboration ToolsSoftware LicensesConnectivityNetworkingOperating SystemsA/VCustomer Service

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This position is on-site 5 days a week.

What is the salary for the Support Technician role?

This information is not specified in the job description.

What technical skills are required for this role?

The role requires support of desktop operating systems including MS Windows, Mac OSX, and Linux, various software applications like Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV, and ShotGrid, and cloud applications including Google gSuite, Office365, and Atlassian products.

What is the company culture like at Skydance Animation?

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, growth is fostered, and pioneers are given space and resources to push the limits of animation.

What makes a strong candidate for this Support Technician position?

Strong candidates excel at front-line triage and support of user-facing technology, establish high-quality interpersonal relationships with staff, continuously improve support processes, and effectively communicate priorities while collaborating with teams.

Skydance

Produces films, television, and interactive media

About Skydance

Skydance Media produces a variety of entertainment content, including feature films, television series, and interactive experiences. Their films, such as Mission: Impossible - Fallout and Annihilation, are designed to appeal to global audiences. The company also creates television shows like Grace and Frankie and Jack Ryan, which are available on popular streaming platforms. Skydance Interactive focuses on developing virtual reality experiences, starting with the VR shooter Archangel. Additionally, they have an animation division that collaborates with Ilion Animation Studios to create animated films and series. Skydance differentiates itself from competitors by offering a diverse range of high-quality content across multiple platforms, including films, TV, and VR. The company's goal is to entertain a wide audience by delivering engaging and immersive experiences.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$656.6MTotal Funding

DEBTCompany Stage

VR & AR, EntertainmentIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Risks

Regulatory hurdles may delay the Skydance-Paramount merger's strategic benefits.

High-budget productions risk financial loss if revenues fall short.

Increased competition in animation could overshadow Skydance's new projects.

Differentiation

Skydance operates across films, TV, gaming, and animation, offering diversified entertainment.

The company partners with major platforms like Netflix and Amazon for content distribution.

Skydance's animation division collaborates with Ilion Animation Studios for high-end productions.

Upsides

Skydance's merger with Paramount enhances storytelling capabilities and cost efficiency.

The rise of streaming services boosts demand for Skydance's original content.

Growing interest in VR and interactive content aligns with Skydance's strategic focus.

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