[Remote] Support Specialist - Spanish at Acronis

Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Fluent French and Spanish (both verbal and written, Upper Intermediate as minimum)
Knowledge of Portuguese, French or Italian is a plus
Ability to analyze technical issues
Ability to convey technical information effectively
Excellent analytical skills
Exceptional customer service approach
Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)

Responsibilities

Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
Provide timely & accurate status updates to customers and relevant internal stakeholders
Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer ServiceAnalytical SkillsCommunicationEmail SupportPhone SupportChat Support

Questions & Answers

Common questions about this position

What language skills are required for the Support Specialist role?

Fluent French and Spanish (both verbal and written, Upper Intermediate as minimum) are required. Knowing Portuguese, French or Italian would be a plus.

Is prior experience in call centers or technical support needed?

Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business) would be considered a plus.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What is Acronis' company culture like?

Acronis' corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve, with mutual trust, respect, and belief that we can contribute to the world everyday as the cornerstones of the team.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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