Support Specialist, Operations at Restaurant365

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RestaurantIndustries

Requirements

Bachelor’s degree with emphasis in business and/or finance and/or accounting preferred
Restaurant industry experience
Strong understanding of general business principles
Excellent problem-solving skills
Strong customer service skills
Clear and effective oral and written communication
Strong grasp of software and internet technologies

Responsibilities

Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and/or screen share as necessary to understand problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 software operations, catering, scheduling, and manager log functions
Route non-operations customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management

Skills

Key technologies and capabilities for this role

TroubleshootingCustomer ServiceLive ChatPhone SupportScreen SharingTicket ManagementRestaurant OperationsCateringSchedulingManager LogsProblem SolvingCommunication

Questions & Answers

Common questions about this position

What education or experience is required for the Support Specialist role?

A Bachelor’s degree with emphasis in business, finance, and/or accounting is preferred, along with restaurant industry experience and a strong understanding of general business principles.

What key skills are needed to succeed as a Support Specialist?

Candidates need excellent problem-solving skills, strong customer service skills, clear and effective oral and written communication, and a strong grasp of software and internet technologies.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team culture look like for Support Specialists?

The role involves training and mentoring new team members at the request of Support management, indicating a collaborative team environment focused on knowledge sharing.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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