Support Specialist II at Lightspeed Commerce

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Retail, HospitalityIndustries

Requirements

Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred
Good experience with MDM, ticketing system
Proficiency in Mac OS & Windows environments
1 - 3 years of experience in IT Support
Exceptional English written and verbal communication skills
Strong attention to detail with an emphasis on customer service
Ability to maintain productivity metrics, handle times and first response times as outlined by manager
Maintain Quality Assurance standards

Responsibilities

Provide excellent technical support and customer service to customers via email, phone, and chat
Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide prompt solutions
Manage on/offboarding and ensure provision and repatriation of IT equipment
Maintain accurate records of hardware and software inventory (e.g., Backstore, A-V, Monitors)
Ensure office desks and conferencing rooms are up to standard, functional, and organized
Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues
Assist IT departments with basic configurations, initiatives, project involvement, or monitoring under guidance (based on IDPs)
Provide technical support to end-users and executive leadership
Educate end-users on IT best practices and provide technical training as needed
Ensure SOX compliance tasks are followed rigorously
Assist with routine IT maintenance tasks
Manage user access requests
Maintain knowledge of all IT compliance requirements and responsibilities
Collaborate with other teams inside and outside of IT on initiatives and issues
Maintain and update the organization's IT knowledge base
Train Level 1 technicians on new technologies and procedures
Work closely with the IT-Ops team to support the office
Host large meetings and company events
Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders
Contribute as part of the wider team to achieve organizational objectives, even if outside strict role scope

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingCustomer ServiceOnboardingOffboardingHardware InventorySoftware InventorySOX ComplianceTechnical TrainingProject Assistance

Questions & Answers

Common questions about this position

What are the main responsibilities of the Support Specialist II role?

The role involves providing technical support via email, phone, and chat, managing on/offboarding and IT equipment, maintaining inventory and office standards, partnering with IT teams on troubleshooting, and assisting with projects and compliance tasks.

Is this position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Lightspeed Commerce's company culture emphasize?

Lightspeed is passionate about enabling people to do their best work, dreams big, celebrates career milestones often, and encourages contributing to team objectives even beyond strict role scope.

What makes a strong candidate for this Support Specialist II position?

Strong candidates have deeper technical knowledge for complex IT issues, excellent communication skills for interacting with executives, consistent troubleshooting abilities, and a customer-focused mindset reflected in support metrics and satisfaction.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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