Homecare Homebase Clinical EMR Specialist
Bankers Healthcare GroupSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree, which is preferred, and one to two years of related experience. Previous experience in a healthcare environment and/or EMR experience is preferred, along with basic knowledge of Windows operating system tools such as Event Viewer, Task Manager, Command prompt, PowerShell, and reading log files. Remote connectivity skills via VPNs, LogMeIn, Bomgar, Remote Desktop, and other tools, as well as basic knowledge of Apple platforms (Mac, iPad, iPhone/iPad iOS) are also preferred. Familiarity with bug-tracking software like Zen and Jira is a plus.
Responsibilities
The Software Support Specialist I will deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. They will provide consistent, professional, and high-quality client support to the client base, establish procedures to ensure client satisfaction and quality service delivery, communicate and collaborate across teams and departments to help resolve issues, and replicate and document issues for further escalation.
Skills
Windows Event Viewer
Task Manager
Command prompt
PowerShell
Log files
VPNs
LogMeIn
Bomgar
Remote Desktop
Apple platforms
Zen
Jira
Problem-Solving
Client Support
Issue Resolution
Communication
Collaboration
Documentation
Modernizing Medicine
Specialty-specific electronic health record systems
About Modernizing Medicine
Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.
Key Metrics
Boca Raton, FloridaHeadquarters
2010Year Founded
$360.6MTotal Funding
LATE_VCCompany Stage
Biotechnology, HealthcareIndustries
1,001-5,000Employees