Support Specialist, Hospitality (Dutch & English speaking) at Lightspeed Commerce

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

Previous customer service experience and/or technical support experience
Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in Dutch and English
Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows)

Responsibilities

Work with a truly global, multi-language 24x7 team
Provide enthusiastic, positive, and knowledgeable interactions with customers, partners, and Lightspeed team members
Use consistent troubleshooting techniques to identify and resolve customer issues
Document, track, and resolve customer interactions within support platforms
Assist with the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team
Track issues through resolution with each customer, partner, and Lightspeed team member
Advocate and promote improvements to products and services
Operate within a roster/schedule to ensure high availability of assistance for customers (in collaboration with a manager)

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportDutchEnglishTroubleshootingiOSAndroidmacOSWindowsPhone SupportChat SupportEmail SupportTicketingSaaS

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Support Specialist role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include previous customer service or technical support experience, strong attention to detail for exceptional customer experience, excellent verbal and written communication in Dutch and English, and basic experience with iOS, Android, OSX, and Windows platforms.

What benefits does Lightspeed offer?

Benefits include Lightspeed equity scheme for all employees and a Health & Wellness Credit up to 400 EUR per year, plus mental health support through the Modern Health platform.

How should I apply for this role?

Apply with a CV in English, and if unsure about fit, apply anyway.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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