Support Specialist - German at Acronis

Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Fluent German and English (both verbal and written, Upper Intermediate as minimum)
Ability to analyze technical issues
Ability to convey technical information effectively
Excellent analytical skills
Exceptional customer service approach
Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)

Responsibilities

Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
Provide timely & accurate status updates to customers and relevant internal stakeholders
Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

Skills

Key technologies and capabilities for this role

GermanEnglishTechnical SupportTroubleshootingCustomer ServiceTicketing SystemAnalytical Skills

Questions & Answers

Common questions about this position

What languages are required for the Support Specialist role?

Fluent German and English (both verbal and written, Upper Intermediate as minimum) are required.

What experience is needed for this position?

Prior Call Center experience in a customer/technical support setting is required, preferably in Hosting tech support or Managed Service Provider business. Ability to analyze technical issues and convey technical information effectively is also essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What should I include in my application for this job?

Please submit your resume and application in English.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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