Support Specialist - Dutch speaking at Tubi

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Technology, SaaSIndustries

Requirements

Fluent in Dutch and English
Communication skills: address all merchant issues with clear and friendly communication across different modalities (including chat, email and phone)
Problem-solving skills: ability to break down sophisticated problems, offer well-thought-out recommendations, and push problems to resolution
Work experience in customer service: experience of handling customer queries in a dynamic, constantly evolving environment
Ability to quickly learn Tebi’s platform and apply product knowledge
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Ability to work evenings and weekends (within the 40-hour week)

Responsibilities

Serve as the first line of support for Tebi Merchants
Provide outstanding customer service to turn their negative experiences into positive ones
Resolve customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Tebi improve and scale
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Create materials for proactive merchant education
Work collaboratively with other teams such as Sales, Operations, Product, Engineering and Finance to provide insights that improve the overall merchant experience

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingProduct KnowledgeCritical ThinkingEscalation ManagementCSATDutch

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What skills are required for the Support Specialist role?

Key requirements include strong communication skills across chat, email, and phone; problem-solving skills to break down complex issues; prior customer service experience in a dynamic environment; ability to quickly learn the platform; and persistence in resolving issues.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the working hours for this role?

The role requires the ability to work evenings and weekends.

What makes a strong candidate for this Support Specialist position?

Strong candidates have customer service experience, excellent communication and problem-solving skills, the ability to learn quickly, persistence in resolutions, and thrive in fast-paced environments while meeting performance metrics like CSAT.

Tubi

Free ad-supported movie and TV streaming

About Tubi

Tubi provides a free streaming service that allows users to watch a large selection of movies and TV shows without any subscription fees. The platform operates on an ad-supported model, meaning that while users can access content for free, they will see advertisements during their viewing. This approach makes Tubi appealing to individuals who are looking for quality entertainment without the costs associated with services like Netflix or Hulu. Tubi primarily targets a diverse audience, including budget-conscious consumers and those who prefer streaming over traditional cable TV. Currently, Tubi operates in the United States and is working on meeting GDPR requirements to expand into European markets. The company's goal is to offer accessible entertainment while generating revenue through advertising partnerships.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$73MTotal Funding

ACQUISITIONCompany Stage

Consumer Goods, EntertainmentIndustries

201-500Employees

Benefits

Compensation - Every employee is paid a competitive & equitable salary.

Benefits - We offer generous coverage for health, dental, vision, and more for you and your dependents.

Parental Leave Program - We are proud to support growing families of all shapes and sizes and types. We welcome each new addition with generous paid time off to bond with your new addition.

Wellness - Tubi cares about your well being inside and out. That’s why we offer multiple coverage options for mental and physical well being for you and your family as well as a fitness stipend.

Tuition Reimbursement Program - Your professional growth and development are important to Tubi and we’re here to support you.

401(k) Match - Investing in your future is important to us. From our highly-rated retirement savings matches to financial advisors and planning services, we offer many resources to help keep you financially fit.

Risks

'Scenes' may struggle to differentiate from TikTok and Instagram Reels.

UK expansion faces regulatory and competitive challenges from local streaming services.

Past perceptions of Tubi as a 'scam' may hinder brand trust and growth.

Differentiation

Tubi offers a vast library of free, ad-supported content, unlike subscription services.

The 'Scenes' feature provides TikTok-style clips to enhance content discovery.

Tubi's partnerships with creators like Issa Rae boost its appeal to diverse audiences.

Upsides

Growing interest in ad-supported streaming boosts Tubi's user base and ad revenue.

The 'Scenes' feature aligns with the trend of short-form video consumption.

Tubi's potential European expansion opens new markets and revenue streams.

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