Support Specialist - Customer Care & Billing (Broadband) at National Information Solutions Cooperative (NISC)

Lake Saint Louis, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Broadband, Telecommunications, UtilitiesIndustries

Requirements

Local to the Bismarck/Mandan area and able to work on-site during the week (hybrid possible after training)
Minimum high school diploma; Bachelor's degree in a business-related field preferred or equivalent experience
Previous customer support experience (providing customer service via phone is helpful)
Basic knowledge of Project Management processes
Excellent written and verbal communication skills
Excellent telephone etiquette and the ability to deal effectively with customers
Strong PC skills
Ability to lead and teach others
Ability to work in a team and independently
Previous experience with presentations or public speaking
Knowledge of the Utility, Broadband/Communication, or Cooperative industry is a plus
Commitment to NISC’s statement of Shared Values

Responsibilities

Assist members in all aspects of application support including troubleshooting, training, and research
Follow up on issue resolutions
Assist with software release processes
Prepare training resources as needed including presentations, documentation, and training curriculum for Members and co-workers
Communicate with development staff to convey customer feedback
Perform either on-site or remote training to members
Provide after-hours support via an on-call support phone rotation
Travel to Member sites as needed
Public speaking and presenting as needed
Work closely with members and software engineers to troubleshoot, research, and resolve issues within the software product

Skills

Customer Support

Troubleshooting

Training

Documentation

Public Speaking

Telephone Etiquette

Project Management

PC Skills

Communication

Presentations

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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