Senior Software Engineer, Mapping and Routing
Serve Robotics- Full Time
- Senior (5 to 8 years)
National Information Solutions Cooperative (NISC)
Candidates should possess previous customer support experience, particularly experience providing customer service via phone, and a strong preference for candidates with knowledge of ArcGIS and mapping experience. A minimum High School Diploma or equivalent is required, and a degree in business or a technical field is preferred.
As a Support Specialist, the individual will assist members with application support for NISC’s Mapping & Staking products, including troubleshooting, training, and research via phone and email. They will follow up on resolutions, serve as a liaison between members and software engineers, assist with software release processes, communicate customer feedback to development staff, and perform either on-site or remote training, potentially requiring travel. Additionally, they will provide after-hours support via on-call rotations and utilize ArcGIS server/software skills.
Software solutions for broadband and utilities
National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.