National Information Solutions Cooperative (NISC)

Support Specialist - Mapping & Staking (GIS)

Lake Saint Louis, Missouri, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, GISIndustries

Requirements

Candidates should possess previous customer support experience, particularly experience providing customer service via phone, and a strong preference for candidates with knowledge of ArcGIS and mapping experience. A minimum High School Diploma or equivalent is required, and a degree in business or a technical field is preferred.

Responsibilities

As a Support Specialist, the individual will assist members with application support for NISC’s Mapping & Staking products, including troubleshooting, training, and research via phone and email. They will follow up on resolutions, serve as a liaison between members and software engineers, assist with software release processes, communicate customer feedback to development staff, and perform either on-site or remote training, potentially requiring travel. Additionally, they will provide after-hours support via on-call rotations and utilize ArcGIS server/software skills.

Skills

ArcGIS
Mapping
Troubleshooting
Customer Service
Phone Support
Email Support
ArcGIS Server

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Key Metrics

Lake Saint Louis, MissouriHeadquarters
2000Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.
Rapid technological advancements may strain NISC's resources for software updates.
Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.
Over 11 million consumers use NISC's IT systems across multiple regions.
NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.
The rise of 5G technology benefits NISC's telecommunications clients.
NISC's DERMS program addresses the expansion of distributed energy resources.

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