Staff Software Engineer - Patient Experience (Remote)
Rula$187,000 - $220,000/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Enterprise SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: (Salary information not provided)
Rutter is building the common language for business, used by companies worldwide to read and write data across commerce, accounting, and payments platforms. Rutter’s Universal API simplifies accounting process automation, data-driven lending decisions, and market launches. The company is backed by a16z and investors from leading fintech innovators like Plaid, Alloy, Ramp, and Modern Treasury. They are seeking a dedicated Technical Support Engineer to be the primary owner of providing technical support for all customers. This role requires close collaboration with customers, product, and engineering teams to resolve technical challenges. The ideal candidate is detail-oriented and committed to thorough issue resolution, with opportunities for personal growth beyond primary responsibilities.
Requirements
- Proficiency with tools like Postman (or curl) for reproducing customer-facing API issues.
- Ability to write functional (non-production quality) code in high-level languages such as Python, TypeScript, or Ruby.
- Strong customer service skills and a dedication to customer success.
- Excellent questioning and problem-solving abilities.
- A commitment to thoroughly resolving customer issues.
- Proficiency in SQL.
- Experience: A minimum of 2 years of engineering experience OR 4 years of technical support experience.
Responsibilities
- Serve as the first point of contact for technical support for all Rutter customers.
- Triage all incoming support issues promptly during business hours (9am-5pm, local timezone), including urgent issues from key enterprise clients.
- Contribute to tooling and customer-facing functionality to enhance customer success with the product.
- Collaborate with product, engineering, and other departments to improve Rutter’s product offerings.
Application Instructions
- (Application instructions not provided)
Company Information
- Company: Rutter
- Mission: Building the common language for business.
- Funding: Backed by a16z and investors from leading fintech innovators (Plaid, Alloy, Ramp, Modern Treasury).
- Benefits:
- Fast-paced, collaborative work environment
- Unlimited paid time off
- Quarterly company-wide recharge days
- Wellness stipend
- 100% coverage for medical, dental, and vision insurance
- 16 weeks of paid parental leave
- 401k plan
- Compensation: (Compensation packages are determined by individual factors)
Skills
Postman
curl
Python
TypeScript
Ruby
SQL
Customer Service
Troubleshooting
Rutter
API for finance automation solutions
About Rutter
Rutter specializes in finance automation by providing a unified API that aggregates financial data from various commerce and business sources. This API allows clients, including financial institutions and e-commerce platforms, to easily pull and review their business data, which helps them save time and reduce the engineering resources needed for data integration. By streamlining processes like vetting and onboarding, Rutter enables businesses to integrate new systems more quickly. Unlike many competitors, Rutter offers a flexible pricing model based on subscriptions and usage, ensuring clients only pay for what they use. The main goal of Rutter is to enhance operational efficiency for its clients, maximizing the value of their time and financial resources.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$27.9MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees