Support Engineer, India at SingleStore

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DatabaseIndustries

Requirements

4+ years of previous customer-facing technical support experience, ideally at an advanced level
Experience with SQL databases and advanced SQL Query Optimization, including familiarity with at least one commercial or open source database to decipher its EXPLAIN plan and understand performance impacts or improvements
Solid devops/sysadmin skill set, hands-on with Linux (e.g., finding files, checking system I/O utilization, measuring network throughput, navigating large log files)
Kubernetes expertise – deep experience deploying, managing, and troubleshooting workloads on Kubernetes (e.g., pods, deployments, services, ingress; managing cluster resources; Helm or other package managers; debugging containerized environments; production-scale experience a strong plus)
Experience with a scripting or coding language (e.g., Python, Bash, Go) for problem-solving and navigating code bases
Familiarity with distributed systems and AWS/GCP, including deployment/maintenance of distributed applications and analyzing for performance bottlenecks or single points of failure
Flexibility to work 5-day week (Monday-Friday) in either 11:30 AM IST to 8:30 PM IST or 2:00 PM IST to 11:00 PM IST shift based on business needs
Availability to participate in on-call rotation including weekends and holidays

Responsibilities

Provide email and live technical support to enterprise customers as the first-line-of-defense for complex technical issues, bug diagnosis, or critical outages
Identify and reproduce product issues and submit formal bug reports or feature requests to the appropriate Engineering team
Collaborate with software developers, sales engineers, and technical account managers to keep teams updated on customer issues
Work to streamline and improve Support and Engineering processes and tools, author new internal run-books or public documentation, and help improve team efficiency and effectiveness
Ensure customers have a positive support experience during every interaction
Participate in on-call rotation that may include weekends and holidays

Skills

Key technologies and capabilities for this role

SQLLinuxSingleStorememory allocatorsdatabase internalsbug diagnosistroubleshooting

Questions & Answers

Common questions about this position

What are the required skills for the Support Engineer role?

Candidates need 4+ years of customer-facing technical support experience, expertise in SQL databases and advanced SQL query optimization including EXPLAIN plans, and solid devops/sysadmin skills with hands-on Linux experience.

What are the work hours and shift timings for this position?

The role follows a 5-day work week from Monday to Friday, with shifts either 11:30 AM IST to 8:30 PM IST or 2:00 PM IST to 11:00 PM IST, and candidates must be flexible to work either shift based on business needs.

Is there an on-call requirement for this role?

Yes, the position includes participating in an on-call rotation that may include weekends and holidays.

What is the compensation or salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Support Engineer role?

A strong candidate has 4+ years of advanced customer-facing technical support experience, deep knowledge of SQL databases including query optimization and EXPLAIN plans, and hands-on Linux devops/sysadmin skills, with the ability to dive into database internals and collaborate across teams.

SingleStore

Relational database for real-time analytics

About SingleStore

SingleStore provides a modern relational database that supports both cloud and on-premises environments, focusing on real-time analytics and insights for applications. Its main product, SingleStore Helios, is designed to efficiently handle both transactional (OLTP) and analytical (OLAP) workloads, allowing for fast data processing and scalability. Unlike many competitors, SingleStore emphasizes speed and the ability to provide immediate insights, with features like fast vector search and built-in data integration services. The company operates on a subscription-based model, giving clients the flexibility to choose their deployment method based on their needs. The goal of SingleStore is to empower businesses across various industries to leverage big data and real-time insights for better decision-making and innovation.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$402.8MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Comprehensive Insurance - Customize a benefits plan that include health, dental and vision that best fits you and your family.

Vacation - Flexible time off, sick and parental leave programs, plus company holidays.

Company Stock Grants - As a privately held company, we strive to give meaningful stock grants through our equity program.

Wellness Programs - Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events.

Personalized Workstation - Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend.

Career Development - Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off.

Contribute from Anywhere - Work remotely if it makes sense for you, your position, your team, and the company.

And more... Commuter benefits, monthly cell phone and internet stipend, 401k, food perks, Fertility & Family Formation reimbursement, FSA and team events and company offsites.

Risks

Integration with Snowflake may lead to dependency issues.

BryteFlow acquisition could cause service disruptions during integration.

APAC AI Accelerator Program may face regulatory and market readiness challenges.

Differentiation

SingleStore offers real-time analytics for both cloud and on-premises environments.

The company provides a unified platform for OLTP and OLAP workloads.

SingleStore's database supports fast vector search and native Python Notebooks.

Upsides

Recent acquisition of BryteFlow enhances data ingestion capabilities.

Partnerships with cloud providers like Snowflake expand market reach.

AI Accelerator Program in APAC fosters innovation and captures emerging markets.

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