Support Analyst I at MRI Software

The role operates a hybrid working model with 2 or 3 days in-office at the Cape Town Office and the other days remotely, following US/EST working hours on a Monday-Friday 40-hour schedule.

Benefits include 20 days PTO plus observed holidays, 16 hours of Flexi time per year, parental leave program, tuition reimbursement, two weeks of work-from-anywhere flexibility annually, and employee-led groups like Diversity, Equity and Inclusion committee.

Requirements include previous customer service experience (technical support preferred), a Bachelor’s degree or equivalent work experience, customer focus, creative troubleshooting, strong organization and time management, aptitude for technology, and professional communication skills.

MRI Software emphasizes a people-first approach, flexible working environment with team collaboration, work-life balance, family support, professional growth, and employee-led groups focused on diversity, equity, inclusion, women, allies, and pride events.

Strong candidates have customer service or technical support experience, a Bachelor’s degree or equivalent, a passion for support, creative troubleshooting abilities, technology aptitude, and excellent organization, time management, and communication skills.