Support Analyst at MRI Software

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

SQL Knowledge would be beneficial
Salesforce or equivalent CRM experience a bonus
Problem-solving mind-set
Ability to manage multiple tasks at the same time (Time management skills)
Bachelor’s degree or equivalent work experience
Customer focus and a passion for support
Creative and curious troubleshooter
Aptitude for technology
Professional communication skills

Responsibilities

Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
Identifies, assesses and resolves all new and existing concerns
Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
Assist in the creation and maintenance of user and procedural documentation

Skills

Key technologies and capabilities for this role

TroubleshootingCustomer SupportTechnical SupportClient EngagementSoftware AnalysisPhone SupportPortal Support

Questions & Answers

Common questions about this position

What is the work arrangement for this Support Analyst role?

The role operates under a hybrid working model with 3 days in-office at the Cape Town Office and 2 days remotely, and requires working U.S. hours (EST) 8:30am-5:00pm as well as U.S. Public Holidays.

What skills are required for the Support Analyst position?

Key requirements include a problem-solving mindset, ability to manage multiple tasks, customer focus, creative troubleshooting, aptitude for technology, and professional communication skills. SQL knowledge is beneficial, and Salesforce or equivalent CRM experience is a bonus.

What is the company culture like at MRI Software?

MRI Software emphasizes a 'work hard, play hard' culture with relentless commitment to client success, employee resource groups, team empowerment, flexible working, and heavy investment in employee engagement for a positive work environment.

What perks or benefits does MRI Software offer?

The company offers incredible perks including office breakfasts and quarterly events to make it the best job experience, with a focus on employee engagement.

What makes a strong candidate for this Support Analyst role?

Strong candidates will have a Bachelor’s degree or equivalent experience, a problem-solving mindset, customer focus, time management skills, troubleshooting aptitude, and professional communication, with SQL and CRM experience as bonuses.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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