Support Analyst at MRI Software

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Revenues and Benefits, EDMSIndustries

Requirements

Application Support / Software Support experience using MRI Digital platform or MRI One Revenues and Benefits
Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise
Excellent analytical, process-oriented, organisational and problem-solving skills
Ability to learn and master employer-specific software
Ability to diagnose & address application issues
Responsiveness to impact and urgency
Takes proactive ownership
Ability to multitask
Always ready and willing to improve
Self-motivated and resourceful
Effective communicator, written and verbal

Responsibilities

Provide support on our product to external clients
Identify and resolve issues raised via our customer portal
Take ownership of customer Incidents to ensure timely and effective solutions are provided
Thoroughly investigate reported Incidents/Defects through fact gathering and remote support, finding the root cause of an issue
Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation
Ensure that SLAs are met and that both internal / external customers receive a timely response to their requests
Contribute towards knowledge management in the wider business, become a subject matter expert and product virtuoso
Adhere to and improve current application support processes
Remain customer focused at all times
Learn, support and investigate the functionality of the software at all levels
Follow data protection and security regulations

Skills

Application Support

Software Support

MRI Digital

MRI One Revenues and Benefits

Customer Portal

Incident Management

Root Cause Analysis

SLA Management

Knowledge Management

Data Protection

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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